Top Customer Experience Startups in 2027

Voicera is building the data layer for trust analytics, empowering People to score sincerity in human communication objectively at scale. Why now? Trust is the new currency. • Problem: All video meetings are recorded and processed by LLMs. How people communicate is lost in transcription, causing misinterpretation, and bad decisions. • Solution : Sincerity™ by Voicera analyzes people's behavior to assess how truthful they are from non-verbal cues with 80% accuracy. • Use Cases: Sales (customer insights, revenue forecasts), Training, HR (recruitment), Internal Fraud Investigations… • Outcomes: Voicera empowers customers to make more informed, ethical decisions in situations where trust is critical.

Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software. More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use. Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation. Nextiva has pioneered Connected Communications from the ground up to provide actionable customer insights in real time across all channels, with communications at its core. With $200M in backing from Goldman Sachs Asset Management, we’re taking that vision to every customer, everywhere. Connected Communications leverages past and present conversations to provide a seamless employee and customer experience. It addresses the dilemma created by fragmented business tools by giving a complete picture of the customer in real time with actionable information for every user.

Upwave plans, measures, and optimizes brand marketing. With our Brand Campaign Measurement and Instant Insights products, we provide a software data platform to the world’s largest brand marketers. Our customers are Fortune 500 companies across multiple verticals - including CPG, food, beverage, consumer technology, telecom, and financial services - as well as the world’s largest advertising agencies and media platforms. We are unapologetically supportive of brand advertising, and work hard every day to prove its value; we know if companies can measure the value of those dollars, they’ll spend more. Brand advertising pays for not only the movies we watch and music we hear, but the journalism we read and the information we access. In short, brand advertising supports the free flow of information through society. So, we’re proud to be the first company dedicated to using data science to show enterprises the true effectiveness of their brand spend. We are backed by leading venture investors (Y Combinator, Uncork Capital, Bloomberg Beta, Initialized Capital, PivotNorth, Ridge Ventures, Industry Ventures, Conductive Ventures,) and leading MarTech founders & CEOs. We’re a humble but ambitious team that takes its work seriously but never ourselves. Come join us.

Gladly is a radically personal customer service platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like REI, Warby Parker, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures.

Founded in 2009, contentsquare is a digital experience insights platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. we compute billions of touch and mouse movements, and transform this knowledge into profitable actions that increase engagement, reduce operational costs and maximize conversion rates. using behavioral data, artificial intelligence and big data to provide automatic recommendations, contentsquare empowers every member of the digital team to easily measure the impact of their actions, and make fast and productive data-driven decisions to optimize the customer journey.

Reputation.com delivers the category-leading Online Reputation Management (ORM) platform for large enterprises with thousands of locations. With our platform, Fortune 500 companies can monitor and manage their online ratings and reviews, and respond to customer feedback in real time. Businesses can also gain valuable insights at the local level that will give them the information they need to make operational changes that will ultimately maximize customer retention and revenue.

Incode Technologies is an omnichannel biometric identity company that builds secure, top-rated solutions for frictionless banking, hospitality, and retail experiences. Incode sets a new standard in convenience and security in order to enhance customer experiences and build a global database of identities using the world’s fastest edge-facial recognition technology as recognized by the United States Department of Commerce’s National Institute of Standards and Technology (NIST). Incode’s anti-spoofing technology, LiveBeam, doesn’t require any user interaction and is the first passive facial liveness system in the world to achieve Level-1 certification for NIST iBeta Presentation Attack Detection (PAD) testing. The company’s web and mobile solutions are adopted globally for a variety of applications, including onboarding, identity & ID verification, and transactions by some of the world’s largest financial institutions, governments, and retailers. Founded in 2015 by a passionate serial-entrepreneur and a group of hard-working individuals, we seek out people from diverse backgrounds and encourage them to take risks and approach new challenges unconventionally. We believe brilliant minds have the power to do great things! We’re a fun-loving, goal-crushing team who are immensely proud to be part of a common goal: to map the identity of humankind. Headquartered in San Francisco, the company operates globally with additional offices in Latin America and Europe.

moxieDB is 1st of its kind software application designed specifically for the pharma companies for cross-enterprise collaboration.

Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities." With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.

BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye’s all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat, business insights, and competitive benchmarking. Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In 2019, BirdEye was ranked #60 in the “100 Best Software Companies” in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.