Top Customer Experience Startups in 2024

Upwave plans, measures, and optimizes brand marketing. With our Brand Campaign Measurement and Instant Insights products, we provide a software data platform to the world’s largest brand marketers. Our customers are Fortune 500 companies across multiple verticals - including CPG, food, beverage, consumer technology, telecom, and financial services - as well as the world’s largest advertising agencies and media platforms. We are unapologetically supportive of brand advertising, and work hard every day to prove its value; we know if companies can measure the value of those dollars, they’ll spend more. Brand advertising pays for not only the movies we watch and music we hear, but the journalism we read and the information we access. In short, brand advertising supports the free flow of information through society. So, we’re proud to be the first company dedicated to using data science to show enterprises the true effectiveness of their brand spend. We are backed by leading venture investors (Y Combinator, Uncork Capital, Bloomberg Beta, Initialized Capital, PivotNorth, Ridge Ventures, Industry Ventures, Conductive Ventures,) and leading MarTech founders & CEOs. We’re a humble but ambitious team that takes its work seriously but never ourselves. Come join us.

Ever talk to a really good AI when you call customer service? That’s (probably!) powered by us at Flip - a profitable, fast-growing startup raising our Series A. Having Flip's voice assistant makes for: ✅ Happier customers: 24/7 on-brand resolutions, with high success rates. ✅ Happier agents: instead of an avalanche of tickets, more of a 'manageable handful' :) ✅ Happier businesses: happier customers & happier agents, all while saving $$$$! Flip: where rich conversations happen and brand love is built, at scale. Check us out at flipcx.com!

Gladly is a radically personal customer service platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like REI, Warby Parker, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures.

Founded in 2009, contentsquare is a digital experience insights platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. we compute billions of touch and mouse movements, and transform this knowledge into profitable actions that increase engagement, reduce operational costs and maximize conversion rates. using behavioral data, artificial intelligence and big data to provide automatic recommendations, contentsquare empowers every member of the digital team to easily measure the impact of their actions, and make fast and productive data-driven decisions to optimize the customer journey.

The only conversational AI platform for Self Storage. When others close their doors at 6PM, you’re still open. 24/7 in fact. You’d be surprised at how many people are looking to rent storage units at 2AM. The goal of automation should be to make the lives of people easier—whether those people are your customers or your facility manager. Automation eliminates repetitive and tedious tasks—freeing up people to spend their time on more worthwhile activities.

At Swym, we are on a mission to help retail brands craft a truly seamless omni-channel experience for their customers. Fuelled by an accelerating shift to online retail, we are on an exciting growth path with over 30,000 merchants across 100+ countries using our products. We are a tight-knit and passionate team that hasn’t lost touch with our roots as a scrappy startup. We are growing at a rapid pace, but very deliberate about adding the right people in the team. Our fully remote team works hard, we work autonomously, collaborate async and take ownership of what we do.

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Glossier, Home Depot, Neiman Marcus, Sonos, and 600+ other brands. With offices in San Francisco, London, and Bangalore, together we've served over 400 million consumers worldwide across 7 billion interactions, 38 countries, and 55 languages.

Limio is a fast growing enterprise SaaS startup that is on a mission to improve the state of subscriber experiences online. The subscription economy is growing fast: 58 million British people now subscribe to services, be it Spotify, Amazon Prime, HelloFresh, ZipCar or the Economist (a paying customer). Our no-code Subscription Commerce Platform enables these companies to up their game and deliver better subscriber experiences. Our goal is to be the Shopify for subscriptions used by large media and software brands such as the Economist, Which? and Palisade. Limio was founded by Amaury de Closset and Daniel Morton, formerly of GoCardless (YC S11), Zuora, BCG and Three. Together, they have a track record of 15 years in subscriptions.

Monk Tech Labs helps real estate businesses market, sell and manage their portfolio. The technology platform powers 100+ clients across 10+ countries and scaling rapidly. Clients include residential rental managers, real estate developers, property and facility managers, coliving providers, and many more. Headquartered in Singapore, and with a development center in Bangalore (India), TheHouseMonk has been a leading player in the PropTech industry for over 5 years. And yes, we are hiring!

Elevate AI analyzes & interprets facial expressions, tone of voice, body language and conversations in real-time and provides actionable insights. Our innovative product include Sincerity AI. Elevate AI is ethical: unbiased & private. get-elevate.com Please watch our new video: youtube.com/watch?v=7F2GTGX7JAM