Top Customer Experience Startups in 2027

Thriver is a company that’s synonymous with workplace culture. Thousands of companies rely on Thriver’s technology to curate food and culture programs and increase employee engagement in the workplace. With offerings ranging from daily meal programs to virtual experiences for remote teams, Thriver has a reputation amongst employers and employees for fostering the togetherness that organizations need to thrive. thriver.com

The only conversational AI platform for Self Storage. When others close their doors at 6PM, you’re still open. 24/7 in fact. You’d be surprised at how many people are looking to rent storage units at 2AM. The goal of automation should be to make the lives of people easier—whether those people are your customers or your facility manager. Automation eliminates repetitive and tedious tasks—freeing up people to spend their time on more worthwhile activities.

MonkSpaces.Ai builds AI workforces for the real estate industry. Our AI agents actively run leasing, property sales, operations, and tenant engagement across voice and messaging channels such as calls, WhatsApp, and email. Designed to integrate seamlessly with existing CRMs, property systems, and internal tools, MonkSpaces.Ai replaces repetitive human coordination with AI-driven execution. We serve real estate operators, brokers, and builders, and integrate seamlessly with their existing systems. Where required, we also provide a business software layer to anchor data and workflows.

Current methodology for customer communication and customer service is broken, redundant, and time and cost-inefficient - and Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer communication platform for proactive, real-time, and personalized support. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, create and integrate chatbots, live chat, support agents, team conversations, customer delight aspects all at the same place. Kommunicate comes with a bunch of features that ensure a delightful experience for your customers and convert website visitors into active users.

Publicis Sapient is a digital business transformation partner. We combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers they truly value.

Flip is leading the next wave of innovation across customer support with AI-powered call automation. Launched back in 2015, we have over a decade of combined experience in AI, LLMs, NLP, and ML; allowing us to rise as the category leader for Voice AI across the eCommerce/Retail, Healthcare and Transportation verticals. We integrate with our client's tech stack, keeping it easy for customers and customizable for new brands. We personalize every customer-facing call and resolve issues quickly, creating a seamless, branded experience that enhances customer satisfaction and loyalty. Our software is continuously evolving, with millions of real customer conversations a week, we deliver human-level understanding and handling with exceptional precision. We are in-office, with spaces in NYC, LA, and the UK. Our culture you ask? Blends of owner-operators, reverse hackers, deep collaboration and solution oriented mindsets. Having Flip's voice assistant makes for: ✅ Happier customers: 24/7 on-brand resolutions, with high success rates. ✅ Happier agents: instead of an avalanche of tickets, more of a 'manageable handful' :) ✅ Happier businesses: happier customers & happier agents, all while saving $$$$! Check us out at flipcx.com!

We’re a dynamic social media marketing agency at the forefront of empowering creators to dominate the digital space. We partner with top-tier digital talent to craft authentic, game-changing campaigns that connect brands with audiences worldwide. ?? Our mission? To amplify creators’ voices through innovative strategies that spark real engagement! ??? Join our fast-growing, passionate team to unleash your creativity, accelerate your career, and make a lasting impact in the creator economy. If you’re ready to shape the future of digital storytelling, we want you on board! ?

Clickstream Consulting Inc. delivers eCommerce supply chain solutions, including product sourcing, inventory management, catalog integration, retail operations, logistics, and data analytics.

Famepilot is an AI/ML powered cloud Platform for businesses and brands to monitor and manage their customers feedback across all online (Search, Listing, Social, Review sites, and Online surveys) and offline (on-premise survey, kiosk, on tablets and paper forms) channels. Businesses of any size, from 1 location to 10,000+ locations can utilize the platform to uplift their customer experience, engagement, and reputation. We gather real-time ratings & reviews and convert them into actionable insights for businesses using AI-based recommendation engine. We believe listening to customers is the most fundamental activity to succeed in any business. Famepilot closes the sales cycle loop by asking the customer feedback post-transaction, and helping businesses responding on-time. Famepilot converts reviews into revenue. Famepilot is a strategic and thoughtful start-up in Online Reputation Space with decades of combined industry experience.