Top Customer Experience Startups in 2026

Flip is leading the next wave of innovation across customer support with AI-powered call automation. Launched back in 2015, we have over a decade of combined experience in AI, LLMs, NLP, and ML; allowing us to rise as the category leader for Voice AI across the eCommerce/Retail, Healthcare and Transportation verticals. We integrate with our client's tech stack, keeping it easy for customers and customizable for new brands. We personalize every customer-facing call and resolve issues quickly, creating a seamless, branded experience that enhances customer satisfaction and loyalty. Our software is continuously evolving, with millions of real customer conversations a week, we deliver human-level understanding and handling with exceptional precision. We are in-office, with spaces in NYC, LA, and the UK. Our culture you ask? Blends of owner-operators, reverse hackers, deep collaboration and solution oriented mindsets. Having Flip's voice assistant makes for: ✅ Happier customers: 24/7 on-brand resolutions, with high success rates. ✅ Happier agents: instead of an avalanche of tickets, more of a 'manageable handful' :) ✅ Happier businesses: happier customers & happier agents, all while saving $$$$! Check us out at flipcx.com!

At Swym, we are on a mission to help retail brands craft a truly seamless omni-channel experience for their customers. Fuelled by an accelerating shift to online retail, we are on an exciting growth path with over 30,000 merchants across 100+ countries using our products. We are a tight-knit and passionate team that hasn’t lost touch with our roots as a scrappy startup. We are growing at a rapid pace, but very deliberate about adding the right people in the team. Our fully remote team works hard, we work autonomously, collaborate async and take ownership of what we do.

Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities." With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.

BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye’s all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat, business insights, and competitive benchmarking. Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In 2019, BirdEye was ranked #60 in the “100 Best Software Companies” in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

Publicis Sapient is a digital business transformation partner. We combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers they truly value.

Private AI provides a suite of ML models that are hyper-accurate at detecting PII in unstructured data (99.5%+), can pick up more than 50 different entity types, and operate in 42 languages (and counting). We package our models into a Docker container and allow our customer's to run our models directly within their own environment (on-prem, private/public cloud, etc.) on CPUs or GPUs, so there's no new infrastructure or sending data to a 3rd party via API calls. Instead, all our customers' data never leaves their own workflows, and that data is never shared with us. Ever. Our models can also generic synthetic data, which replaces PII with 'fake entities' that make it indistinguishable from the original data. This is perfect for ML model training: synthetic data is fully de-identified and safe for sharing, and won't affect model performance with clunky entity tokens or black boxes. The result is data that's safe for sharing, protects user privacy, and makes our customers compliant with global privacy leglisation.

Thriver is a company that’s synonymous with workplace culture. Thousands of companies rely on Thriver’s technology to curate food and culture programs and increase employee engagement in the workplace. With offerings ranging from daily meal programs to virtual experiences for remote teams, Thriver has a reputation amongst employers and employees for fostering the togetherness that organizations need to thrive. thriver.com

The only conversational AI platform for Self Storage. When others close their doors at 6PM, you’re still open. 24/7 in fact. You’d be surprised at how many people are looking to rent storage units at 2AM. The goal of automation should be to make the lives of people easier—whether those people are your customers or your facility manager. Automation eliminates repetitive and tedious tasks—freeing up people to spend their time on more worthwhile activities.

Current methodology for customer communication and customer service is broken, redundant, and time and cost-inefficient - and Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer communication platform for proactive, real-time, and personalized support. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, create and integrate chatbots, live chat, support agents, team conversations, customer delight aspects all at the same place. Kommunicate comes with a bunch of features that ensure a delightful experience for your customers and convert website visitors into active users.

Everise is a leading Asia-based experience company extending CX Transformation to enterprises from the Fortune 500 to the world’s most beloved unicorns to high growth tech start-ups. Globally, Everise has over 12,000 technology-driven professionals, who speak more than 20 different languages across 13 locations. At Everise, we know your needs are as unique as your customers, so we work with our customers to define the ideal support outcomes and then draw from our suite of customer, product and digital experience business solutions to craft a winning strategy. Our domain expertise lies in making complex support simple in connected industries such as Health & Wellness, Connected Health, Smart Home, Tech & Software, Travel & Hospitality, Media & Communications, Financial Services, and Logistics & Supply chain.