Top Customer Experience Startups in 2024

MaestroQA helps companies transform their customer service from a department that is viewed as a cost into a growth driver - one that drives customer loyalty and happiness. We do this by building software that helps managers coach customer service agents on best quality practices.

Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities." With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.

Current methodology for customer communication and customer service is broken, redundant, and time and cost-inefficient - and Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer communication platform for proactive, real-time, and personalized support. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, create and integrate chatbots, live chat, support agents, team conversations, customer delight aspects all at the same place. Kommunicate comes with a bunch of features that ensure a delightful experience for your customers and convert website visitors into active users.

Voyagu is a rapidly growing travel startup for U.S. premium clients to book and manage international trips. Our mission is to make the client experience far better than anyone in the industry. Our product combines travel expertise, predictive technology, and human attention to provide savings and reliable support. Founded in 2016 in San Francisco, we initially started under a different name. We successfully overcame the COVID-19 pandemic and used the travel shutdown to do our homework and make product and service upgrades. It helped us to bring back our growth at x2. Since 2021 we have started to operate as Voyagu. Our office locations in the U.S., East and West Coast, Europe, and Eastern Europe give us an international presence and proximity to our partners and investors.

Build onboarding guides, product tours and more. No coding needed. Improve conversion rates, retention and user satisfaction.

Above-ground swimming pool subscriptions.

The Lookbook is the first Gen Z insight, research & feedback solution designed specifically for Fashion & Streetwear Brands & Retailers and built with Zero Party data. What makes The Lookbook unique is our Members; a community of real consumers that willingly share who they are, what they buy and how they feel about the things Fashion and Streetwear Brands need to know to predict tomorrow's consumer. The Lookbook Subscribers get real time access to the purchase (brand, category, product, spend, channel) and demographic (age, gender, ethnography, etc) data of every Lookbook member including data science driven insights & intelligence invisible to the naked eye. Subscribers can also solicit feedback from any Member or group of Members leveraging any combination of the data points we have on that Member or groups of Members. Subscribers can leverage our pre-built Gen-Z optimized feedback formats or contract our services team for custom feedback options. Because The Lookbook's revenue comes from insight & feedback, The Lookbook does not and will rely on advertising or algorithm driven engagement. This allows us to prioritize building a fast & simple experience for our Members instead of an experience designed to maximize ad clicks.  

FirstVet is the first truly digital veterinary clinic. We let pet owners meet with licensed veterinarians via their mobile or computer. Our solution contributes to a more balanced and better functioning care process for all parties. By providing a first point of contact for all pet owners FirstVet makes pet care more available, more efficient, and more qualitative.

Thriver is a company that’s synonymous with workplace culture. Thousands of companies rely on Thriver’s technology to curate food and culture programs and increase employee engagement in the workplace. With offerings ranging from daily meal programs to virtual experiences for remote teams, Thriver has a reputation amongst employers and employees for fostering the togetherness that organizations need to thrive. thriver.com

Looppanel is on a mission to help product & design teams around the globe build the right products. We streamline User Research for teams—managing everything from setting up calls, to providing the perfect user interview templates, recording and transcribing sessions, and enabling teams to discover & share insights faster. Looppanel is loved by customer-obsessed teams like PandaDoc, Growens, Headout, and others.