Discover Startups GladlyJobs at Gladly: Explore current Opportunities

Actively Hiring

Radically Personal Customer Service51-200 Employees

B2B
Scale Stage
Rapidly increasing operations
Top Investors
This company has received a significant amount of investment from top investors
5.0
Highly rated
Gladly is highly rated on Glassdoor, with 5.0 out of 5 stars
5.0
Work / Life Balance
Employees rate Gladly 5.0/5 on Glassdoor for work / life balance
5.0
Strong Leadership
Employees rate Gladly 5.0/5 on Glassdoor for faith in leadership

Jobs at Gladly

Gladly is hiring in San Francisco. Help us build a powerful platform from the ground up, that will empower companies to truly serve their customers better and facilitate effective conversations across any channel from text to tweet.

Marketing

Senior Product Marketing Manager, AI Platform

NewPosted 4 days ago

Senior Product Marketing Manager, AI Platform

Positioning and messaging for Agent Harness and AI Core, grounded in how the products actually work (agent behavior, steering, evaluation, and measurement), not generic AI claims.
Own launch strategy and execution across launches of all sizes, including narrative assets and cross-functional coordination with Product and Sales as the launch requires—with tier-one launches (our largest, most visible GTMs) owned end to end as a core expectation of the role.

Remote only • United States

$150k – $185k

Designer

Senior Product Designer, AI Platform

NewPosted 4 days ago

Senior Product Designer, AI Platform

On the side Gladly controls, the agent itself and the channels it works across, your job is helping AI handle more conversations end to end without a human.
On the side our customers control, the reporting, simulations, and configuration tools brands use to improve their own agents, your job is making every change a customer ships drive more revenue and resolutions.

Remote only • United States

$150k – $185k