Top Call Center Automation Startups in 2024

Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative. Aircall believes that voice is the most powerful way to communicate with customers, prospects, candidates, and colleagues, and it is designed to take the headache out of what should be a delightful moment of human connection. Aircall was founded in 2014 and has raised over $100 million. Based in New York and Paris, the company has over 300 employees.

Aloware understands what a modern contact center software should be: efficient, flexible, and packed with necessary features. It gears sales and support teams with the right tools to crush quotas and close more deals efficiently. It does all that by providing an all-in-one turnkey software that helps sales teams engage with customers in ways they love: via call, text message, email or social. Sales teams love Aloware for its adaptability. It offers seamless integrations with major CRMs, making it a premier partner of Hubspot and Pipedrive. Teams, big or small, find switching to Aloware a breeze. Designed for efficiency, Aloware lets you set up your workflows for automation. With the use of triggers, you can maximize your time building customer relationships than playing catch-up with your phones. Also contact leads through any device because Aloware does the busywork of merging them from a multitude of channels, into one smart platform. Now it gets even better with unlimited inbound calls and texts for support teams. Want to know more about what Aloware can do for you? See for yourself through a risk-free trial– no commitments whatsoever.

Hey, we’re Deepgram! We’re an AI speech platform whose mission is to make every voice heard and understood. Our end-to-end deep neural network is revolutionizing the speech-to-text market and taking on the big guys. We’re redefining what companies can do with voice by offering a platform with AI architectural advantage, not legacy tech retrofitted with AI. Deepgram delivers highly accurate, actually usable transcription, right out of the box – or you can train a model for even greater accuracy on the unique words that matter to you. ✅ Live-stream or pre-recorded ✅ On-prem or in the cloud ✅ Scalable and affordable ✅ Dozens of languages and use case models ✅ Features like diarization, summarization, language/topic detection, and more. We’ve raised over $86 million and have been recognized as an Inc. Best Workplace (2021 and 2022), a Forbes Top 50 AI Company to Watch (2021), and a CB Insights Top 100 AI Startup (2021), among others. Come join our revolution to unlock the power of voice technology for everyone. We want to hear what you’ve got to say! An NVIDIA partner and Y Combinator company

Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities." With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.

Regal Voice powers timely, personalized calls and text message conversations as part of B2C outreach and sales. We believe businesses should talk with their customers at important moments instead of just emailing them. So we're building the #1 next-gen conversational customer engagement platform using real-time behavioral data to send engaging text messages and calls to users at key moments of the customer lifecycle. Leading brands like Better.com, Angie's List, The Farmer's Dog, MakeSpace, and SoFi rely on Regal Voice and the results speak for themselves - 10x the engagement of emailing a customer, and $50 revenue per incremental conversation on average for a 10x+ ROI. Regal Voice is backed by leading VCs. Most importantly, our team shares a common set of values: * We are customer-obsessed * We know data beats opinion * We believe fast-paced execution wins markets * We espouse a growth mindset *We enjoy the journey

Futwork was formerly known as Frapp. Futwork helps companies deploy gig workers on demand. on Futwork, companies can create projects and outsource tasks to our distributed workforce of gig workers. We help companies achieve business objectives across marketing, operations, research, sales and other verticals across 1000+ cities. Website: futwork.com

Crux LX is a VoIP-based Unified Communications platform designed for SME to help them improve their workforce productivity and client retention, while paying for itself through induced cost savings in less than a year. Crux LX ensures that businesses don't miss any calls unlike the analog telephone systems that they currently use.

CxCloud365 is a innovative technology solutions in customer experience (CX) space through promise(s), cloud based solution and services, software consultants, developments of various information system, computerization feasibility study, to conduct or sponsor training, programmes, courses, seminars for importing or spreading the knowledge and use of computers, computer programmes and publishing books, journals and courses materials.