Radically Personal Customer Service51-200 Employees

B2B
Scale Stage
Rapidly increasing operations
Top Investors
This company has received a significant amount of investment from top investors
5.0
Highly rated
Gladly is highly rated on Glassdoor, with 5.0 out of 5 stars
5.0
Work / Life Balance
Employees rate Gladly 5.0/5 on Glassdoor for work / life balance
5.0
Strong Leadership
Employees rate Gladly 5.0/5 on Glassdoor for faith in leadership

Gladly careers

Radically Personal Customer Service

Gladly is a radically personal customer service platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like REI, Warby Parker, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures.

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Founders

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Chris Middlemass

Founder

Multi-functional Recruiting leader for SaaS/Enterprise start-ups with 15 years of industry experience and 3 years in a direct leadership role.

Michael Wolfe

Founder

Founding team at five B2B software startups. Several successful exits. Advisor to Point Nine Capital, several Saas companies, and 2 x EIR at Benchmark Capital.

Funding

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Valuation