Top Customer Experience Startups in 2027

At Actioneer, we’re building a voice-first customer engagement platform to help enterprises provide intuitive, consumer-grade experiences for their customers. Our suite is designed for cheaply querying enterprise data, detecting bots, and resolving customer queries. We work best in customer journeys where there's multiple parties, and complex documents (think insurance purchase, auto-lending, RFIs etc.) We're a small, well-capitalized team backed by investors like South Park Commons, Z47, Bitkraft and Sony Ventures. We believe everyone is an IC, and we're in a once-in-a-lifetime moment where all of us have the leverage to punch far above our weight.

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work. - Invite everyone to the project—internal resources, customer teams, and third-party vendors. - Guide each step and stay on track with automated tasks, reminders, and updates. - Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app. - GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

We blend industry-leading research, data science, and consulting services
to help utilities make and implement better, data-driven decisions that positively impact their customers, their bottom line, and our planet.

The Millennium Group, a Minority and Woman Owned Business Enterprise, is a global provider of outsourced Document Processing and Workplace Services including Mail, Ship/Receive, Print, and Back Office services to businesses across every industry With scale, global expertise, integrated solutions, and innovative technology, we deliver meaningful benefits by enhancing the employee experience, delivering cost efficiencies, mitigating risk and creating tangible value across businesses worldwide. Visit us at tmgofficeservices.com.

E Source provides independent research, advisory, and information services to utilities, major energy users, and other key players in the retail energy marketplace. Their mission is to increase the effectiveness of their members' operations, programs, and customer relationships, while supporting the efficient and environmentally sound use of energy.

Customer feedback is broken. Most companies collect NPS and CSAT — but very few actually turn it into meaningful product decisions, retention improvements, or revenue growth. At Elvan, we’re building the AI-native feedback platform for modern SaaS and eCommerce companies. We don’t just collect surveys — we help teams understand sentiment, uncover churn risks, and identify revenue opportunities automatically. Elvan combines: • Smart NPS & CSAT collection • AI-powered sentiment and theme detection • Automated insights and recommendations • Feedback-to-revenue workflows Our mission is simple: Make customer feedback actionable — not ignored. The team brings deep growth and SaaS experience. Our leadership previously scaled a SaaS company from early-stage to $20M+ ARR, and we’re now building the next generation of customer intelligence software. We’re early, fast-moving, and focused on building something category-defining. If you care about AI, customer experience, and building from 0→1 — we’d love to talk.