Top Customer Service Startups in 2024

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of their growth. With its cutting-edge automation capabilities, Gorgias revolutionizes the way businesses interact with their customers, providing them with efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and eight offices in San Francisco, New York, Charlotte, Toronto, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 12,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BruMate, and TUSHY.

OneHash, Inc. is the World's first FaaS company that offers the only affordable sales CRM, ERP for HR and accounting work automation and Live Chat for seamless lead capturing. Starting as merely an idea to make a difference, OneHash has been taking the business world by storm. Being the World’s 1st FaaS, OneHash offers small business enterprises services that are generally available to the larger enterprises from A-Z. To elaborate further, we are currently offering alternatives to: - ZOHO CRM, HubSpot & Pipedrive -Crisp Chat, Zendesk & Intercom - Slack, Calendly, & Google Mail OneHash's journey began like any other startup's: with a two-person team and a modest investment of $2 million from their personal savings. The credibility and reliability of the platform were questioned when a CRM solution was made available at such a low cost. Another problem was finding employees who cared about the organization's mission and weren't just there for the money. After overcoming these obstacles and realizing its vision. Despite its initial obstacles, OneHash now has more than 41,0000 signups and operations on all seven continents. The company has a vision of 10 million users within the next 10 years and a quest to provide an All-In-One FaaS solution to 95 percent of the world's SMBs. In terms of revenue, in the last financial year we acquired $100,000 with a monthly revenue of $12,000.

Gladly is a radically personal customer service platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like REI, Warby Parker, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures.

We, at Rasayel (rasayel.io), are a small, sharp-focused and deliberate product team. We built Rasayel to connect businesses to the most popular messaging channels (WhatsApp, Twitter, Facebook, etc) out there. We seek to create an experience that helps businesses fulfill their transactions with their customers in a reliable, scalable, fast, simple, omni, near-native and contextual manner. We want to make business messaging easier for the business owner.

Intercom is the world’s first customer platform helping internet businesses accelerate growth. Thanks to the internet, the way people communicate is drastically different than it was 10, even 5 years ago. Messengers like WhatsApp have become the preferred mode of communication in every aspect of consumers’ lives, and now that switch is happening with businesses too. Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle- from acquisition, to engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion unique people worldwide.

We're mothers, fathers, pet owners, sons, daughters, grandchildren, friends, and members of the leading online community for finding caregivers. We understand the difficulties and struggles you face when trying to find the right care and services for your families, yourself, and your home.

JustAnswer is an online marketplace that is revolutionizing professional services by making fast, affordable expert help accessible to people everywhere. From doctors, lawyers, and vets to auto mechanics and tech support, the 10,000 Experts on JustAnswer have helped over 10 million people in 196 countries since 2003. Hailed by The Huffington Post as “destined for glory,” our company is made of smart, hard-working people who know how to have fun and get things done. Headquartered in the beautiful Presidio of San Francisco, our mission is simple and inspiring: “We help people.” JustAnswer LLC is backed by investors Crosslink Capital, Glynn Capital, and Charles Schwab.

Netomi is the first continuous-learning AI platform for customer service - enabling enterprises to securely automate ticket resolution, boost agent productivity and provide a world-class customer experience. The solution enables automatic, personalized and contextual resolutions to customer service tickets across email, chat and social. Netomi offers proactive, predictive care to resolve issues before they even happen. The enterprise-grade platform makes it as easy as possible to configure, manage and train the AI, and launch within seconds. There is no for need technical staff to use the platform - it can be used and run by the support team itself.

Elevate AI analyzes & interprets facial expressions, tone of voice, body language and conversations in real-time and provides actionable insights. Our innovative product include Sincerity AI. Elevate AI is ethical: unbiased & private. get-elevate.com Please watch our new video: youtube.com/watch?v=7F2GTGX7JAM

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