Top Customer Service Startups in 2027

Gladly is a radically personal customer service platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like REI, Warby Parker, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures.

Voicera is building the data layer for trust analytics, empowering People to score sincerity in human communication objectively at scale. Why now? Trust is the new currency. • Problem: All video meetings are recorded and processed by LLMs. How people communicate is lost in transcription, causing misinterpretation, and bad decisions. • Solution : Sincerity™ by Voicera analyzes people's behavior to assess how truthful they are from non-verbal cues with 80% accuracy. • Use Cases: Sales (customer insights, revenue forecasts), Training, HR (recruitment), Internal Fraud Investigations… • Outcomes: Voicera empowers customers to make more informed, ethical decisions in situations where trust is critical.

Radically improve team performance with live prompts on the best thing to say during every customer interaction.

Intercom is the world’s first customer platform helping internet businesses accelerate growth. Thanks to the internet, the way people communicate is drastically different than it was 10, even 5 years ago. Messengers like WhatsApp have become the preferred mode of communication in every aspect of consumers’ lives, and now that switch is happening with businesses too. Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle- from acquisition, to engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion unique people worldwide.

Talkdesk is the world's leading browser-based call center software. Our out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. No phones, hardware, coding or downloads required - all that is needed is a computer and Internet. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Olark and others to provide comprehensive information about customers. Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time. With real-time and historical reporting, call monitoring and call recording, teams can make data-driven decisions based on comprehensive information.

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks' headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience.

Ada Support provides a simple yet powerful authoring environment that lets clients use cutting-edge machine learning to quickly deploy a highly-trained virtual agent—without a single line of code. By reducing touch points through Ada’s AI automation, clients dramatically reduce costs, increase support team productivity and, most importantly, improve the overall customer experience. What is artificial intelligence (AI)? ada.support/posts/what-is-artificial-intelligence-ai

Netomi is the first continuous-learning AI platform for customer service - enabling enterprises to securely automate ticket resolution, boost agent productivity and provide a world-class customer experience. The solution enables automatic, personalized and contextual resolutions to customer service tickets across email, chat and social. Netomi offers proactive, predictive care to resolve issues before they even happen. The enterprise-grade platform makes it as easy as possible to configure, manage and train the AI, and launch within seconds. There is no for need technical staff to use the platform - it can be used and run by the support team itself.