Top CRM Startups in 2024

Richpanel is building autonomous AI agents that help every brand deliver instant support and seamlessly talk to millions of customers at the same time. These AI agents are capable of mimicking humans simply by observing them. They can self-learn situation handling for every type of customer query. They understand what information is accessed for every situation, decisions to make and what tools to take action on. Richpanel started in 2020, is used by over 2,000+ brands and is funded by Sequoia. ## Gradual Autonomy AI agents start by suggesting response and actions to humans and based on human feedback start doing more and more of the work. This dramatically increases human agents' productivity and enables brands to scale their support operations while maintaining a lean team. Customer support is one of the most obvious use cases for AI, and no one has yet been able to build truly autonomous AI agents - *yet*. The players that create this will disrupt a massive market worth $400B+ per year. ## Why is Richpanel winning - **Access to data:** Started as a CX platform, we are sitting on 2,000+ paying customers that are willing and excited to try this. We have access to data and business logic. - **Agent vs chatbots:** We are not building chatbots but agents that can retrieve data, make decisions and take actions across applications. That's the difference between 20% vs 90% resolution rates. - **Continuous learning:** We started with [Richpanel sidekick](richpanel.com/sidekick) that assists human agents and learns from their feedback. The current model is best-in-class and ahead of competitors by a huge margin. ## Traction - 30 employees - 2,000+ Customers - Funded by Sequoia (same investors behind Apple, Google, AirBnB, Instagram) - Millions in ARR and profitable - We have Glassdoor rating of 4.4 (as of July 2024). You can read the reviews [here](glassdoor.com/Reviews/Richpanel-Reviews-E2207405.htm).

Triplemint combines proprietary data and unparalleled end-to-end service to provide a smarter, more successful consumer real estate experience. Founded in 2013 by Yale classmates David Walker and Philip Lang and formerly called Suitey, Triplemint is based in New York City. Triplemint plans to expand into other metropolitan markets and has raised over $20 million in capital to date. For more information, visit triplemint.com.

Givebutter is the #1 rated fundraising platform on G2, powering $300M+ in donations for more than a million Changemakers worldwide. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Instead of charging a traditional SaaS subscription fee, Givebutter is completely free to use with a 100% transparent tip-or-fee model. Givebutter has been certified as a Great Place to Work® in 2021 and 2022, and its founders Max Friedman, Liran Cohen, and Ari Krasner were recently featured on Forbes’ 30U30 list for Social Impact. For more information on Givebutter, visit givebutter.com.

Our FanBridge Audience CRM platform (FanBridge.com) provides tools clients use to grow and engage their fan audience, primarily via email marketing. Our Channel Pages (channelpages.com) platform is a collaboration engine that helps YouTube channels find other channels for growth collaborations, as well as enables sponsors to find channels to do integrated sponsorships and marketing.

SPOTIO is a map-driven, mobile-centric CRM for field sales teams and reps that they actually LOVE USING - which is evident by the hundreds of positive reviews. If you've been in any aspect of field sales then you know the frustration around not having an easy to use yet robust solution to keep track of your leads, contacts, and territories. Common mysteries such as why am I losing leads, where is my team working, and when is the last time we have been to this territory are now a thing of the past. We serve up real-time analytics which gives you the ability to make accurate decisions to create an agile sales environment that takes advantage of every opportunity and leaves no stone unturned. SPOTIO is ideal for sales teams that are responsible for driving net new business out in the field. Highlights & Feautres: * Mobile-centric * Map-driven * Territory management * Smart prospecting * Sales analytics * Integrations focused

Rentazon provides a local renting solution that is fast and affordable by building a User-friendly and customer-centric online rental community. Rentazon’s POS CRM management system provides all-in-one inventory management, bookings, and payments.

Unthread is a Slack-native customer support platform. We help companies to scale up their B2B support inside of Slack across shared channels, email, in-app chat and more without ever leaving Slack.

Current methodology for customer communication and customer service is broken, redundant, and time and cost-inefficient - and Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer communication platform for proactive, real-time, and personalized support. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, create and integrate chatbots, live chat, support agents, team conversations, customer delight aspects all at the same place. Kommunicate comes with a bunch of features that ensure a delightful experience for your customers and convert website visitors into active users.

ARTERNAL CRM is a verticalized cloud-based SaaS software catering to art dealers and gallery staff. We have created a sales and marketing process to power transactions that was non-existent. Our database will house the largest number of buyers and sellers globally. With ARTERNAL, galleries leverage data to turn their relationships into revenue.