Top CRM Startups in 2026

LawnGuru provides on-demand Lawn Care and Snow Removal services, ordered through mobile and web based applications. With the click of a button, LawnGuru instantly connects consumers with the best local outdoor service providers to take care of their lawn and snow removal needs within hours of each request. Consumers are delighted by the platforms simplicity, convenience and price. Service providers are amazed with the increased revenue, speed of payment and ease of acquiring new nearby business.

ActiveCampaign’s category-defining Customer Experience Automation Platform (CXA) helps over 180,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 820+ pre-built automations that combine transactional email and email marketing, marketing automation, ecommerce marketing, and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Over 70% of ActiveCampaign’s customers use its 870+ integrations including Microsoft, Shopify, Square, Facebook and Salesforce. ActiveCampaign is one of only 17 products with over 10,000 positive customer reviews on G2.com, also scoring higher in customer satisfaction than any other solution in Marketing Automation, CRM and E-Commerce Personalization and is the Top Rated Email Marketing Software on TrustRadius. Pricing starts at just $9/month. Start a free trial at ActiveCampaign.com.

Intercom is the world’s first customer platform helping internet businesses accelerate growth. Thanks to the internet, the way people communicate is drastically different than it was 10, even 5 years ago. Messengers like WhatsApp have become the preferred mode of communication in every aspect of consumers’ lives, and now that switch is happening with businesses too. Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle- from acquisition, to engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion unique people worldwide.

Talkdesk is the world's leading browser-based call center software. Our out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. No phones, hardware, coding or downloads required - all that is needed is a computer and Internet. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Olark and others to provide comprehensive information about customers. Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time. With real-time and historical reporting, call monitoring and call recording, teams can make data-driven decisions based on comprehensive information.

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks' headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

Ibexlabs is an AWS Advanced Tier Consulting partner with multiple competencies such as Security, DevOps, Healthcare and MSP. We are a team of passionate, technical and motivated engineers who help customers accelerate their cloud journey while keeping it secure following industry best practices. We are rapidly growing and looking to hire smart people who can continue fuelling our growth and be part of our success journey.

Orgzit is an enterprise CRM with the flexibility of Excel. Orgzit provides a highly customizable no-low code self-service CRM solution for business managers who find themselves stuck using complex, expensive, and difficult to use software solutions or relying on spreadsheets for various business applications and/or collaboration. All of this is offered as a SaaS solution, so you don't have to install any hardware or software and can go from account creation to using Orgzit CRM in less than 5 minutes.

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. The company is headquartered in New York with 15 offices across the Americas, EMEA, and APAC. Learn more at braze.com.

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and increase sales. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, a mobile solution for field techs, and accounting integrations with Sage Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for the world's most successful plumbing, HVAC, and electrical companies. ServiceTitan currently has more than 2,500 customers and more than 600 employees across Glendale and Atlanta. For more information about ServiceTitan, visit servicetitan.com Interested in becoming a Titan? Visit: servicetitan.com/careers

Richpanel is building autonomous AI agents that help every brand deliver instant support and seamlessly talk to millions of customers at the same time. These AI agents are capable of mimicking humans simply by observing them. They can self-learn situation handling for every type of customer query. They understand what information is accessed for every situation, decisions to make and what tools to take action on. Richpanel started in 2020, is used by over 2,000+ brands and is funded by Sequoia. ## Gradual Autonomy AI agents start by suggesting response and actions to humans and based on human feedback start doing more and more of the work. This dramatically increases human agents' productivity and enables brands to scale their support operations while maintaining a lean team. Customer support is one of the most obvious use cases for AI, and no one has yet been able to build truly autonomous AI agents - *yet*. The players that create this will disrupt a massive market worth $400B+ per year. ## Why is Richpanel winning - **Access to data:** Started as a CX platform, we are sitting on 2,000+ paying customers that are willing and excited to try this. We have access to data and business logic. - **Agent vs chatbots:** We are not building chatbots but agents that can retrieve data, make decisions and take actions across applications. That's the difference between 20% vs 90% resolution rates. - **Continuous learning:** We started with [Richpanel sidekick](richpanel.com/sidekick) that assists human agents and learns from their feedback. The current model is best-in-class and ahead of competitors by a huge margin. ## Traction - 30 employees - 2,000+ Customers - Funded by Sequoia (same investors behind Apple, Google, AirBnB, Instagram) - Millions in ARR and profitable - We have Glassdoor rating of 4.4 (as of July 2024). You can read the reviews [here](glassdoor.com/Reviews/Richpanel-Reviews-E2207405.htm).