Top Customer Service Startups in 2026

Netomi is the first continuous-learning AI platform for customer service - enabling enterprises to securely automate ticket resolution, boost agent productivity and provide a world-class customer experience. The solution enables automatic, personalized and contextual resolutions to customer service tickets across email, chat and social. Netomi offers proactive, predictive care to resolve issues before they even happen. The enterprise-grade platform makes it as easy as possible to configure, manage and train the AI, and launch within seconds. There is no for need technical staff to use the platform - it can be used and run by the support team itself.

HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support. The company’s solution portfolio includes brand messaging, e-commerce ordering, product support, call screening, and customer analytics. HiOperator’s system can be integrated with a businesses’ current systems and is staffed by American opertors. HiOperator was launched by Phil Salesses and Elizabeth Tsai in May 2016 and is based in San Francisco, California.

Applying for government paperwork can be a real headache. From endless forms to confusing requirements, it's all too easy to make a mistake. And with millions applications getting delayed or rejected each year, the stakes are high.

UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience.

If you want to drive ongoing improvement to your customer experience management program, then you need to find a way to engage with your customers — understand what they’re saying, and then act on their feedback. That’s what Medallia does. Don’t just take our word for it. Listen to some of our customers talk about why they chose Medallia: medallia.com/why-medallia

LOW PRICES Simple, affordable cellular service that’s perfect for your lifestyle and your budget. FLEXIBLE MONTHLY PLANS, WITH NO CONTRACT Get exactly what you need every month, with no hidden fees or fine print. A REPUTATION FOR VALUE Privately owned, 100% U.S. based, and still going strong after more than 25 years.

We’re the world’s largest web services platform. Our mission is to make opportunity more inclusive for all and fuel a new generation of entrepreneurial endeavors — commercial, civic, creative. Join our diverse collective of employees across our many global locations.

Relay Network establishes a lasting, digital connection between businesses and their customers on a secure mobile communication channel that drives interactions and enhances the customer experience. Users connect with businesses to receive a personalized stream of interactive, service-based communications that guide them through meaningful moments in the customer journey. Headquartered in greater Philadelphia, PA, Relay is backed by NewSpring Capital and First Round Capital. For more information, visit relaynetwork.com or connect with Relay on Facebook and on Twitter at @Relayit. Relay, Relay Wire, and Wire are trademarks and service marks of Relay Network, LLC.

We are building applications for internal employees and our external customers that simplify and improve the Customer Experience so that issues can be resolved in less time and more information about local health networks and available plans can be accessed quicker.

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