Top Customer Service Startups in 2024

Peloton is the leading interactive fitness platform globally, with a passionate community of more than 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. Consumers can access the Peloton library with thousands of live and on-demand classes at the gym, at home, on the road, or wherever they choose to move, through the Peloton Bike, Peloton Tread, Peloton Bike+, Peloton Guide, and Peloton App on any iOS or Android device and select smart TVs. Through Peloton Corporate Wellness or Peloton Commercial, organizations and enterprises also have access to the Peloton platform and select Peloton products for their teams and customers. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness Instructors.

MaestroQA helps companies transform their customer service from a department that is viewed as a cost into a growth driver - one that drives customer loyalty and happiness. We do this by building software that helps managers coach customer service agents on best quality practices.

We are redefining the Service/Repair industry with the launch of India’s first Brand Agnostic Service APP. Pain-free process for customers to manage After Sales service/maintenance of their products Increase Brand Revenue & Loyalty Empower Service Centers with extra revenue streams & Skills. This helps us to be Asset Light and scale at a higher rate

We are the internet platform for the greater Middle East region. A pioneer of the region's ride-hailing economy, we are expanding services across its platform to include mass transportation, delivery and payments to become the region's everyday SuperApp. We were established in July 2012, and acquired by Uber in 2019. We operates in 120 cities across 15 countries and have created more than one million employment opportunities in the region.

Relay Network establishes a lasting, digital connection between businesses and their customers on a secure mobile communication channel that drives interactions and enhances the customer experience. Users connect with businesses to receive a personalized stream of interactive, service-based communications that guide them through meaningful moments in the customer journey. Headquartered in greater Philadelphia, PA, Relay is backed by NewSpring Capital and First Round Capital. For more information, visit relaynetwork.com or connect with Relay on Facebook and on Twitter at @Relayit. Relay, Relay Wire, and Wire are trademarks and service marks of Relay Network, LLC.

Today, our workforce management product helps some of the most customer-centric brands (Stripe, Betterment, and Everlane, to name a few) deliver responsive and empathetic customer experiences. Come help us build for the teams who are quietly carrying their companies each day, and for the customers who just want answers. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, HelpScout, Looker, NEA, Bain, and more!

OneBook is a peer to peer marketplace for customers to connect with local service business professionals. OneBook customers will be able to find available and verified pros for any service they need and book appointments with the best fit pros. Service providers are able to focus on their expertise and build productive businesses out of their passions by sharing their availability and skillset with their client base and local communities. Check out the app here: onelink.to/onebook

WalkMe includes three modules: WalkMe Player™ Place all of your apps in one central place that your users can access in seconds! The player appears as a non-intrusive tab on the side of your screen. WalkMe Editor™ Create, edit and manage all of your WalkMe Apps with the Editor, an intuitive and easy-to-use tool that you can use without any prior technical knowledge. WalkMe Analytics™ Better understand your user's needs and track performance with Analytics, a powerful tool that measures in real-time how your users experience the WalkMe Apps.

Richpanel is building autonomous AI agents that help every brand deliver instant support and seamlessly talk to millions of customers at the same time. These AI agents are capable of mimicking humans simply by observing them. They can self-learn situation handling for every type of customer query. They understand what information is accessed for every situation, decisions to make and what tools to take action on. Richpanel started in 2020, is used by over 2,000+ brands and is funded by Sequoia. ## Gradual Autonomy AI agents start by suggesting response and actions to humans and based on human feedback start doing more and more of the work. This dramatically increases human agents' productivity and enables brands to scale their support operations while maintaining a lean team. Customer support is one of the most obvious use cases for AI, and no one has yet been able to build truly autonomous AI agents - *yet*. The players that create this will disrupt a massive market worth $400B+ per year. ## Why is Richpanel winning - **Access to data:** Started as a CX platform, we are sitting on 2,000+ paying customers that are willing and excited to try this. We have access to data and business logic. - **Agent vs chatbots:** We are not building chatbots but agents that can retrieve data, make decisions and take actions across applications. That's the difference between 20% vs 90% resolution rates. - **Continuous learning:** We started with [Richpanel sidekick](richpanel.com/sidekick) that assists human agents and learns from their feedback. The current model is best-in-class and ahead of competitors by a huge margin. ## Traction - 30 employees - 2,000+ Customers - Funded by Sequoia (same investors behind Apple, Google, AirBnB, Instagram) - Millions in ARR and profitable - We have Glassdoor rating of 4.4 (as of July 2024). You can read the reviews [here](glassdoor.com/Reviews/Richpanel-Reviews-E2207405.htm).

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