Top Customer Service Startups in 2027

HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support. The company’s solution portfolio includes brand messaging, e-commerce ordering, product support, call screening, and customer analytics. HiOperator’s system can be integrated with a businesses’ current systems and is staffed by American opertors. HiOperator was launched by Phil Salesses and Elizabeth Tsai in May 2016 and is based in San Francisco, California.

UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience.

Richpanel is building autonomous AI agents that help every brand deliver instant support and seamlessly talk to millions of customers at the same time. These AI agents are capable of mimicking humans simply by observing them. They can self-learn situation handling for every type of customer query. They understand what information is accessed for every situation, decisions to make and what tools to take action on. Richpanel started in 2020, is used by over 2,000+ brands and is funded by Sequoia. ## Gradual Autonomy AI agents start by suggesting response and actions to humans and based on human feedback start doing more and more of the work. This dramatically increases human agents' productivity and enables brands to scale their support operations while maintaining a lean team. Customer support is one of the most obvious use cases for AI, and no one has yet been able to build truly autonomous AI agents - *yet*. The players that create this will disrupt a massive market worth $400B+ per year. ## Why is Richpanel winning - **Access to data:** Started as a CX platform, we are sitting on 2,000+ paying customers that are willing and excited to try this. We have access to data and business logic. - **Agent vs chatbots:** We are not building chatbots but agents that can retrieve data, make decisions and take actions across applications. That's the difference between 20% vs 90% resolution rates. - **Continuous learning:** We started with [Richpanel sidekick](richpanel.com/sidekick) that assists human agents and learns from their feedback. The current model is best-in-class and ahead of competitors by a huge margin. ## Traction - 30 employees - 2,000+ Customers - Funded by Sequoia (same investors behind Apple, Google, AirBnB, Instagram) - Millions in ARR and profitable - We have Glassdoor rating of 4.4 (as of July 2024). You can read the reviews [here](glassdoor.com/Reviews/Richpanel-Reviews-E2207405.htm).

Peloton is the leading interactive fitness platform globally, with a passionate community of more than 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. Consumers can access the Peloton library with thousands of live and on-demand classes at the gym, at home, on the road, or wherever they choose to move, through the Peloton Bike, Peloton Tread, Peloton Bike+, Peloton Guide, and Peloton App on any iOS or Android device and select smart TVs. Through Peloton Corporate Wellness or Peloton Commercial, organizations and enterprises also have access to the Peloton platform and select Peloton products for their teams and customers. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness Instructors.

Relay Network establishes a lasting, digital connection between businesses and their customers on a secure mobile communication channel that drives interactions and enhances the customer experience. Users connect with businesses to receive a personalized stream of interactive, service-based communications that guide them through meaningful moments in the customer journey. Headquartered in greater Philadelphia, PA, Relay is backed by NewSpring Capital and First Round Capital. For more information, visit relaynetwork.com or connect with Relay on Facebook and on Twitter at @Relayit. Relay, Relay Wire, and Wire are trademarks and service marks of Relay Network, LLC.

We build virtual agents to help Ecommerce businesses engage with their customers using our Natural Language Dialog platform on Facebook Messenger, SMS and Telephone. We use Natural Language Processing and Artificial Intelligence techniques to automate customer service for businesses.

Content Beta is a video-first creative service for fast moving B2B marketing teams. We help you ship videos, graphics, decks, and landing pages affordably, on brand, and at scale. Our model was designed for marketing teams that are short on time, short on bandwidth, but still need high quality creative to drive results. Whether you're in Product Marketing, Sales, Customer Success, or Growth, we help you stay ahead of campaign deadlines and internal demands with content that actually converts. What makes us different? • A full creative team without hiring • A dedicated creative director who owns quality • A system built for fast, repeatable execution • Slack integration, 24 hour delivery, and deep B2B knowledge We’re not a traditional agency or a platform full of freelancers. We're a structured solution built for ongoing content needs, tight turnarounds, and cross functional collaboration. You get the firepower of an in-house creative team without the cost or the delays. Need 2 videos? 8 designs? 3 decks? You choose your mix. We manage everything inside Slack, ensuring no bottlenecks, no surprises—just fast, on brand output at scale. Trusted by 200+ B2B brands including ServiceNow, Sendbird, and Constructor. Let’s make your creative ops effortless.

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Alhena AI (formerly known as Gleen AI) is an all-in-one conversational e-commerce AI concierge designed to turn customer experience into revenue. Founded by ex-LinkedIn engineers, it orchestrates multiple specialized, vertical models rather than relying on a single generic LLM to ensure 100% hallucination-free, brand-aligned interactions across the entire buyer journey