Intercom
Offering the best possible customer experience through real-time business messaging501-1000 EmployeesActively Hiring
- B2B
- Scale StageRapidly increasing operations
- Top InvestorsThis company has received a significant amount of investment from top investors
- Valuation $1B+This company has a valuation of $1B or more
Jobs at Intercom
The way businesses talk to people online is broken. Intercom is fixing it.
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Engineering
Forward Deployed Engineer
NewPosted 3 days ago
Forward Deployed Engineer
- Drive adoption of Fin by helping prospects unlock the power of our AI capabilities to automate and scale their support operations.
- Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin.
In office • San Francisco
$180k – $200kEngineering
Forward Deployed Data Scientist
NewPosted 3 days ago
Forward Deployed Data Scientist
- Drive the adoption of Fin by helping customers automate and scale their support operations.
- Embed with strategic customers to understand their support workflows, data, and business challenges — to identify and implement opportunities where AI can deliver measurable impact.
In office • San Francisco
$206k – $229kSales
Solutions Engineer
NewPosted 4 weeks ago
Solutions Engineer
- Lead technical discovery to identify and address our customers’ needs
- Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
In office • Chicago
$171k – $205kSales
Senior Solutions Architect - LATAM
NewPosted 4 weeks ago
Senior Solutions Architect - LATAM
- Lead technical discovery to identify and address our customers’ needs
- Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
In office • New York City • San Francisco
$231k – $276kEngineering
Senior Forward Deployed Engineer
NewPosted 1 month ago
Senior Forward Deployed Engineer
- Drive adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.
- Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin.
In office • San Francisco
Other
Pre-Sales Senior Engagement Manager
NewPosted 3 months ago
Pre-Sales Senior Engagement Manager
- Turn ambiguity into clarity Lead services scoping with customers (Director to C-level) to understand their support operations, goals, and constraints—and turn that into a clear deployment path forward
- Own the story in pre-sales Partner closely with Sales to position services, shape deals, and g...
In office • Chicago
$133k – $159kEngineering
Senior Manager, Forward Deployed Engineering
NewPosted 5 months ago
Senior Manager, Forward Deployed Engineering
- Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.
- Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.
In office • San Francisco
$252k – $280kSales
Account Manager, Commercial (German Speaking)
NewPosted 1 year ago
Account Manager, Commercial (German Speaking)
- You’ll own and act as the main point of contact for a book of business
- Your goal will be to drive net growth within that book
London
Designer
Senior Manager, Brand Design
NewPosted 1 year ago
Senior Manager, Brand Design
- Lead and mentor a high-performing brand design team, setting a clear creative vision aligned to company goals
- Define and elevate the Intercom brand system across all channels—ensuring cohesion, creativity, and innovation in every visual execution.
San Francisco
$203k – $243kOther
Staff Brand Designer
NewPosted 1 year ago
Staff Brand Designer
- Design for marketing campaigns and communications across multiple channels: paid and organic digital content, out-of-home advertising, events, product campaigns, animations, videos, reports, e-books, webinars, deck design, sales enablement, etc
- Establish Intercom’s brand as a leader and reference point for the industry
San Francisco
$194k – $231kEngineering
Senior Data Scientist - Product Analytics
NewPosted 1 year ago
Senior Data Scientist - Product Analytics
- The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making. We're a team of data scientists and product researchers who use data — both big and small — to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you.
Ireland • Dublin
Engineering
Senior Data Scientist - Product Analytics
NewPosted 1 year ago
Senior Data Scientist - Product Analytics
- The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making. We're a team of data scientists and product researchers who use data — both big and small — to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you.
London
Other
Senior People Data Analyst
NewPosted 1 year ago
Senior People Data Analyst
- Collect, clean, and validate data from multiple sources to ensure data accuracy and integrity
- Analyze structured and unstructured data to uncover trends, patterns, and insights
Ireland • Dublin
Sales
Principal Sales Engineer
NewPosted 1 year ago
Principal Sales Engineer
- Lead technical discovery to identify and address our customers’ needs
- Deliver an exceptional pre-sales experience by articulating Intercom's value through your technical expertise
San Francisco
Engineering
Senior AI Solutions Engineer
NewPosted 1 year ago
Senior AI Solutions Engineer
- Serve as the primary technical contact on the Professional Services team for customers who are implementing Intercom’s AI Agent and Customer Support platform
- Work with the Project Manager, AI Specialist, and the rest of the project team to deliver results to high expectations
Ireland • Dublin
Sales
Senior Sales Engineer
NewPosted 1 year ago
Senior Sales Engineer
- Lead technical discovery to identify and address our customers’ needs
- Deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise
San Francisco
$213k – $247kOther
Senior Analytics Engineer
NewPosted 1 year ago
Senior Analytics Engineer
- Data Platform Development: Design, build, and manage scalable data pipelines and ELT processes to support a robust, analytics-ready data platform.
- Cross-functional Collaboration: Partner with engineering, analytics, and business teams to understand data needs and ensure accurate, insightful data solutions.
San Francisco
$192k – $224kEngineering
Senior Software Engineer, Infrastructure
NewPosted 1 year ago
Senior Software Engineer, Infrastructure
- Evolve the Data Platform by designing and building the next generation of the stack.
- Develop, run and support our batch and real-time data pipelines using tools like Airflow, PlanetScale, Kinesis, Snowflake, Tableau, all in AWS.
London
Other Engineering
Enterprise Integrations Engineer
NewPosted 1 year ago
Enterprise Integrations Engineer
- Assist in gathering and documenting business requirements by working closely with senior team members and key stakeholders.
- Support the development of integration plans that align with ongoing business and IT initiatives.
Ireland • Dublin
Other Engineering
Enterprise Integrations Engineer
NewPosted 1 year ago
Enterprise Integrations Engineer
- Assist in gathering and documenting business requirements by working closely with senior team members and key stakeholders.
- Support the development of integration plans that align with ongoing business and IT initiatives.
San Francisco
$148k – $189k