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Intercom
Actively Hiring
Offering the best possible customer experience through real-time business messaging501-1000 Employees
  • B2B
  • Scale Stage
    Rapidly increasing operations
  • Top Investors
    This company has received a significant amount of investment from top investors
  • Valuation $1B+
    This company has a valuation of $1B or more
View 27 jobs

Jobs at Intercom

The way businesses talk to people online is broken. Intercom is fixing it.
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Sales

Solutions Engineer

NewPosted 6 days ago

Solutions Engineer

  • Lead technical discovery to identify and address our customers’ needs
  • Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
In office • Chicago
$171k – $205k
Sales

Senior Solutions Architect - LATAM

NewPosted 6 days ago

Senior Solutions Architect - LATAM

  • Lead technical discovery to identify and address our customers’ needs
  • Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
In office • New York City • San Francisco
$231k – $276k
Other

Senior TPM - Enterprise Systems

NewPosted 1 week ago

Senior TPM - Enterprise Systems

  • Own end-to-end delivery of Fin's most complex Enterprise Systems programs. Multi-quarter, multi-workstream, spanning several teams. You are accountable for the outcome, not just the plan.
  • Partner deeply with Finance, Billing and People teams to turn their problems into solutions. Get close enough to how they actually work that you can challenge the stated requirement and find the better answer underneath it.
In office • San Francisco
$156k – $187k
Engineering

Senior Forward Deployed Engineer

NewPosted 3 weeks ago

Senior Forward Deployed Engineer

  • Drive adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.
  • Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin.
In office • San Francisco
Other

Pre-Sales Senior Engagement Manager

NewPosted 2 months ago

Pre-Sales Senior Engagement Manager

  • Turn ambiguity into clarity Lead services scoping with customers (Director to C-level) to understand their support operations, goals, and constraints—and turn that into a clear deployment path forward
  • Own the story in pre-sales Partner closely with Sales to position services, shape deals, and g...
In office • Chicago
$133k – $159k
Engineering

Principal Demo Engineer

NewPosted 2 months ago

Principal Demo Engineer

  • Own the Fin demo platform end-to-end. Multi-tenant mock workspaces, seeded data, configuration, reset infrastructure, and guardrails that make demos reliable, fast, and safe.
  • Build first-class demo features into Fin itself. Create UI and workflows so SEs can spin up, reset, and tailor demo accounts in minutes - not hours.
In office • San Francisco
$268k – $320k
Other Engineering

IT Systems Engineer

NewPosted 3 months ago

IT Systems Engineer

  • Identify and solve team, organisational, and business automation and integration problems.
  • Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity & access management, endpoint management, security, compliance and enterprise email deliverability.
In office • San Francisco
$142k – $237k
Other

Senior GTM Data Analyst

NewPosted 3 months ago

Senior GTM Data Analyst

  • Top of Funnel Insights: Own reporting and analysis for upper funnel programs — measuring reach, awareness, engagement, and early-stage interest across brand marketing, content, and executive outreach initiatives.
  • Brand Marketing Measurement: Develop frameworks to assess brand campaign effectiveness — track...
In office • Chicago
$168k – $200k
Engineering

Senior Manager, Forward Deployed Engineering

NewPosted 5 months ago

Senior Manager, Forward Deployed Engineering

  • Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.
  • Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.
In office • San Francisco
$252k – $280k
Engineering

Staff Forward Deployed Engineer

NewPosted 9 months ago

Staff Forward Deployed Engineer

  • Lead the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.
  • Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner who steers them toward outstanding results with Fin.
In office • San Francisco
$238k – $284k
Sales

Account Manager, Commercial (German Speaking)

NewPosted 1 year ago

Account Manager, Commercial (German Speaking)

  • You’ll own and act as the main point of contact for a book of business
  • Your goal will be to drive net growth within that book
London
Designer

Senior Manager, Brand Design

NewPosted 1 year ago

Senior Manager, Brand Design

  • Lead and mentor a high-performing brand design team, setting a clear creative vision aligned to company goals
  • Define and elevate the Intercom brand system across all channels—ensuring cohesion, creativity, and innovation in every visual execution.
San Francisco
$203k – $243k
Other

Staff Brand Designer

NewPosted 1 year ago

Staff Brand Designer

  • Design for marketing campaigns and communications across multiple channels: paid and organic digital content, out-of-home advertising, events, product campaigns, animations, videos, reports, e-books, webinars, deck design, sales enablement, etc
  • Establish Intercom’s brand as a leader and reference point for the industry
San Francisco
$194k – $231k
Engineering

Senior Data Scientist - Product Analytics

NewPosted 1 year ago

Senior Data Scientist - Product Analytics

  • The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making. We're a team of data scientists and product researchers who use data — both big and small — to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you.
Ireland • Dublin
Engineering

Senior Data Scientist - Product Analytics

NewPosted 1 year ago

Senior Data Scientist - Product Analytics

  • The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making. We're a team of data scientists and product researchers who use data — both big and small — to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you.
London
Other

Senior People Data Analyst

NewPosted 1 year ago

Senior People Data Analyst

  • Collect, clean, and validate data from multiple sources to ensure data accuracy and integrity
  • Analyze structured and unstructured data to uncover trends, patterns, and insights
Ireland • Dublin
Sales

Principal Sales Engineer

NewPosted 1 year ago

Principal Sales Engineer

  • Lead technical discovery to identify and address our customers’ needs
  • Deliver an exceptional pre-sales experience by articulating Intercom's value through your technical expertise
San Francisco
Engineering

Senior AI Solutions Engineer

NewPosted 1 year ago

Senior AI Solutions Engineer

  • Serve as the primary technical contact on the Professional Services team for customers who are implementing Intercom’s AI Agent and Customer Support platform
  • Work with the Project Manager, AI Specialist, and the rest of the project team to deliver results to high expectations
Ireland • Dublin
Sales

Senior Sales Engineer

NewPosted 1 year ago

Senior Sales Engineer

  • Lead technical discovery to identify and address our customers’ needs
  • Deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise
San Francisco
$213k – $247k
Other

Senior Analytics Engineer

NewPosted 1 year ago

Senior Analytics Engineer

  • Data Platform Development: Design, build, and manage scalable data pipelines and ELT processes to support a robust, analytics-ready data platform.
  • Cross-functional Collaboration: Partner with engineering, analytics, and business teams to understand data needs and ensure accurate, insightful data solutions.
San Francisco
$192k – $224k
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