Jobs at Gorgias

• Drive Annual Recurring Revenue (ARR) through industry agency partners and events
• Be the face of the company at various events, meetups, and trade shows

Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer ex...

• Actively participate in building out our new Customer Success program: everything from defining the strategy to creating playbooks by journey stages
• Help companies launch quickly and effectively on Gorgias by providing high-quality guidance

• Own all Agency Partner revenue KPIs and Playbooks
• Coach and support a team 10+ Agency focused Partner Managers

• Actively participate in building out our new Customer Success program: everything from defining the strategy to creating playbooks by journey stages
• Help companies launch quickly and effectively on Gorgias by providing high-quality guidance

• The Engineering: the Apps tribe is the team responsible for enabling our customers to have all the data they need about their customers into Gorgias, and to be able to act on it, so that they can treat all their support requests directly from Gorgias.
• There are currently 4 Full-stack Developers, 1 Back-end Developer, 1 Front-end Developer and 1 ...

• Actively participate in building out our new Customer Success program: everything from defining the strategy to creating playbooks by journey stages
• Help companies launch quickly and effectively on Gorgias by providing high-quality guidance

• Handling non-technical and technical escalations reported by the team
• Monitors team performance and reports on metrics (weekly, monthly, quarterly)

• Help our clients with questions on how to use our product, offer alternative solutions and troubleshoot current scenarios provided by the client. Ensure that they receive the best experience possible!
• Understand customer goals and their desired outcome from using the product through continuous d...

• Generate $10m in ARR per year from marketing, closed by the sales team, through demand generation. Our demand generation team is pretty mature and relies on outbound marketing, referrals and the Shopify App Store (more on this here). We need to build step level improvements here.
• Ecommerce is no longer about acquiring one time customers but about building a brand. We need t...

• Manage full-cycle execution of global direct response paid social campaigns across LinkedIn, Facebook, Google Ads, Twitter with a strong emphasis on rapidly scaling a budget and evaluating new advertising channels/partners.
• Own agency and partner relationship and build a team of external contractors (SEM, Creatives Ag...

• Manage full-cycle execution of global direct response paid social campaigns across LinkedIn, Facebook, Google Ads, Twitter with a strong emphasis on rapidly scaling a budget and evaluating new advertising channels/partners.
• Own agency and partner relationship and build a team of external contractors (SEM, Creatives Ag...

• Shape the long-term design vision for Gorgias.
• Hire and mentor world-class talent, in the US and Europe.