Top Customer Service Startups in 2027

Clickstream Consulting Inc. delivers eCommerce supply chain solutions, including product sourcing, inventory management, catalog integration, retail operations, logistics, and data analytics.

EdgeTier have developed Arthur, an agent-assistant system that dramatically improves the performance of customer service teams. Arthur sits beside customer service agents, reading incoming customer service queries in order to provide real time and completely customised suggestions of responses. Arthur extracts information needed by agents depending on the query topics, and automates all wrap up processes post query completion. Arthur works for both email and chat-based customer queries, and results in up to an 80% reduction in average handling time (AHT) for some queries, with an expected 45% drop in AHT across the board in contact centres. Arthur’s suggested responses always follow best practice, do not contain spelling mistakes, and are always branded correctly and use the language spoken by the customer. Arthur results in happier customers due to faster and more accurate responses, and happier agents due to the reduction in laborious and repetitive tasks.

We are a team of 217,000 passionate people working in 340 sites providing outstanding customer experience from 74 countries in 265 different languages and dialects. As one of the world's larger private sector employers and clear global industry leader, our strategy is to attract and retain the best people and provide the best working environment to inspire our teams all around the world.

Visit our website at: getduckbill.com

Siena AI is a developer of an autonomous chat platform that aims to transform the way it runs and interacts with consumers by combining human empathy and intelligent automation. The platform provides capabilities such as product information, order tracking, address changes, returns and product exchanges, subscription and retention management, allowing firms to conduct customer care and social media interactions autonomously.

The Dandelion platform has multiple audiences: customers, installers, and business users (internal and external). Some examples of functionality include: commissioning and performance verification at the job site, ongoing performance monitoring and control, customer facing applications, and long term operation and maintenance.

Fano Labs is an AI company headquartered in Hong Kong specialised in Speech Recognition and Natural Language Processing technologies. Focusing in a variety of languages, dialects and mixed languages, specially Cantonese and languages in Southeast Asia, our solutions help enterprises from various sectors with customer service, compliance and other lines of business. With the advanced AI technologies, Fano Labs provides a smart Customer Service and Speech Analytics System, for customers from various sectors, where they can greatly enhance their management capability and service quality, by accurately identifying potential compliance risks while detecting and analysing the sentiment of the customers. Also, it will allow enterprises to reduce costs and uncover potential sales opportunities by providing managers with valuable business intelligence which will lead to revenue increases. For more information about our solutions and organisation, please visit fano.ai

Everise is a leading Asia-based experience company extending CX Transformation to enterprises from the Fortune 500 to the world’s most beloved unicorns to high growth tech start-ups. Globally, Everise has over 12,000 technology-driven professionals, who speak more than 20 different languages across 13 locations. At Everise, we know your needs are as unique as your customers, so we work with our customers to define the ideal support outcomes and then draw from our suite of customer, product and digital experience business solutions to craft a winning strategy. Our domain expertise lies in making complex support simple in connected industries such as Health & Wellness, Connected Health, Smart Home, Tech & Software, Travel & Hospitality, Media & Communications, Financial Services, and Logistics & Supply chain.

MelodyArc is a technology startup that helps internet businesses provide innovative consumer experiences. Founded in 2021 by James McHenry and Ashley Moser, the company has its main office in New York, United States.

At Flightright, we are united by one common goal: fighting for the rights of our customers. If a flight has been cancelled or delayed the airline passengers are legally entitled to compensation. We help them to achieve the maximum amount of compensation possible.