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Talkdesk
Actively Hiring
The contact center for innovative enterprises501-1000 Employees
  • B2B
  • Scale Stage
    Rapidly increasing operations
  • Top Investors
    This company has received a significant amount of investment from top investors
  • Valuation $1B+
    This company has a valuation of $1B or more
View 6 jobs

Jobs at Talkdesk

Talkdesk started from a hackathon win in 2011 and has since become one of the fastest growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled billions of customer interactions using our platform. With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,400+ customers from Peloton, IBM, Wounded Warriors Project, and MongoDB, Talkdesk is disrupting a $40+ billion stagnant market.
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Engineering

Senior Manager, Solutions Engineer (FSI)

NewPosted 1 week ago

Senior Manager, Solutions Engineer (FSI)

  • Report to the Sr. Director of Solutions Engineering, Americas
  • Lead, coach, and mentor a team of solution engineers, building a culture of continuous learning, accountability, and customer obsession
Remote only • United States
$220k – $330k
Sales

Senior Solution Architect

NewPosted 2 weeks ago

Senior Solution Architect

  • Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements
  • Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation
Remote only • Remote
$136k – $204k
Engineering

Senior Technical Support Engineer - Telephony

NewPosted 2 weeks ago

Senior Technical Support Engineer - Telephony

  • Advanced Troubleshooting: Lead Talkdesk’s most intricate support tasks. Outline reproduction steps, drive issues to resolution, and manage customer expectations with clarity.
  • Escalation Management: Serve as the definitive point of contact for issues escalated from Tier 1 or Client Services, ensuring timely resolution.
Remote only • Remote
$49k – $91k
Management

Manager, Solutions Engineering Commercial

NewPosted 1 month ago

Manager, Solutions Engineering Commercial

  • Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team.
  • Partner with the HLS Sales leader to lead and drive the HLS business growth through identificat...
Remote only • United States
$203k – $305k
Product

Forward Deployed AI Product Manager, HLS

NewPosted 2 months ago

Forward Deployed AI Product Manager, HLS

  • Serve as the primary Product point of contact and trusted advisor for a portfolio of health system clients, including owning relationships across clinical informatics, IT, and operations stakeholders, often working alongside C-suite sponsors.
  • Lead structured discovery engagements - interviews, workflow mapping, shadowing, and document a...
Remote only • United States
$210k – $250k
Engineering

Technical Support Engineer - Platform Support

NewPosted 2 months ago

Technical Support Engineer - Platform Support

  • Familiarity with Reporting Applications: Issue Triage & Support, Data Verification, User Management & Access Control, and Incident Escalation
  • Familiarity with Workforce Management (WFM) Applications: Schedule & Roster Support, Configuration & Maintenance, Data Sync & Integration Monitoring, and Ticketing & Troubleshooting
Remote only • Remote
$45k – $79k
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