Jobs at Flip

• Trade shows & conferences. Own Flip's presence end to end. Identify the right events across retail, healthcare, and transportation, negotiate sponsorships and booth packages, manage all logistics, and ensure Flip shows up in a way that turns heads and drives pipeline. Retail industry trade show experience is a strong plus.

• Vertical engineering — building the agents themselves: complex multi-step customer workflows and deep integrations into the contact center and the industries we serve — order systems, healthcare workflows, logistics. This is where “mostly works” isn’t shippable.
• Platform engineering — the orchestration layer every agent runs on: routing, state, tool use, ...

• Vertical engineering — building the agents themselves: complex multi-step customer workflows and deep integrations into the contact center and the industries we serve — order systems, healthcare workflows, logistics. This is where “mostly works” isn’t shippable.
• Platform engineering — the orchestration layer every agent runs on: routing, state, tool use, ...

• Lead technical onboarding from post-sale through production launch
• Configure integrations, workflows, call routing, IVRs, telephony, and healthcare technology platforms

• Lead technical onboarding from post-sale through production launch
• Configure integrations, workflows, call routing, IVRs, telephony, and healthcare technology platforms

• Manage LinkedIn day to day as our primary channel for reaching, engaging and growing our B to B audience and for attracting talent (leveraging Instagram and other social channels secondarily). You will be responsible for, in partnership with our Communications Manager on voice and messaging, developing and executing the plan, including: paid budget pacing, calendar, content creation, posting, engagement, creative testing, and reporting.

• SOC 2, HIPAA readiness, audit evidence, access reviews, and security controls
• Customer security diligence, questionnaires, trust materials, and vendor reviews

• Source and engage candidates across roles including engineering, product, sales, and operations
• Assist with scheduling interviews and coordinating across multiple time zones

• Make sure our reference list is as long as our customer list…
• Make Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact through our product, identify the problems they’re looking to solve, configure our product to optimize performance, and collaborate with our product team to constantly raise the roof.

• - Automating complex customer calls (subscriptions, billing, healthcare workflows)

Designing AI behavior in ambiguous, multi-turn conversations
Improving retention, resolution rates, and customer experience through automation
Building systems that combine voice, AI, APIs, and real-time decisioning

• We believe every customer should feel like our first and only.
• We believe in building in person relationships.

• We believe every customer should feel like our first and only.
• We believe in building in person relationships.

• Make sure our reference list is as long as our customer list…
• Make Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact through our product, identify the problems they’re looking to solve, configure our product to optimize performance, and collaborate with our product team to constantly raise the roof.

• - Automating complex customer calls (subscriptions, billing, healthcare workflows)

Designing AI behavior in ambiguous, multi-turn conversations
Improving retention, resolution rates, and customer experience through automation
Building systems that combine voice, AI, APIs, and real-time decisioning