Flip careers

Flip is leading the next wave of innovation across customer support with AI-powered call automation. Launched back in 2015, we have over a decade of combined experience in AI, LLMs, NLP, and ML; allowing us to rise as the category leader for Voice AI across the eCommerce/Retail, Healthcare and Transportation verticals.

We integrate with our client's tech stack, keeping it easy for customers and customizable for new brands. We personalize every customer-facing call and resolve issues quickly, creating a seamless, branded experience that enhances customer satisfaction and loyalty. Our software is continuously evolving, with millions of real customer conversations a week, we deliver human-level understanding and handling with exceptional precision.

We are in-office, with spaces in NYC, LA, and the UK. Our culture you ask? Blends of owner-operators, reverse hackers, deep collaboration and solution oriented mindsets.

Having Flip's voice assistant makes for:
✅ Happier customers: 24/7 on-brand resolutions, with high success rates.
✅ Happier agents: instead of an avalanche of tickets, more of a 'manageable handful' :)
✅ Happier businesses: happier customers & happier agents, all while saving $$$$!

Check us out at flipcx.com!