Jobs at Alhena AI

Helix is pioneering the future of customer support with artificial intelligence and community engagement at our core. Using state-of-the-art language models (LLMs), we have developed groundbreaking AI technology to create virtual customer support agents. Our virtual agents don't just respond to questions but resolve customer issues through automated actions. This approach makes customer service instant and optimal, ensuring an unparalleled customer experience. At the heart of our stack is Helix Ticketing, which seamlessly integrates AI and human expertise. We have pioneered a hybrid support model that facilitates real-time handoffs between our AI agents and community experts. This allows for a personalized and authentic support experience, leveraging AI and human capabilities. Helix Ticketing enables our customers to streamline query management and maximize customer satisfaction through rapid, tailored responses by unifying all support operations in one platform. We are backed by Silicon Valley's top VCs, including Slow Ventures, 6th Man Ventures, and South Park Commons, who are partnering with us to revolutionize customer support. Our team includes former Meta, LinkedIn, Microsoft, and Uber product and engineering leaders. They bring their transformational experience to advance Helix's machine-learning technology and growth at an unprecedented pace. At Helix, we're not just envisioning the future of customer support—we're delivering it. We're seeking visionary talent eager to pioneer innovations in AI, redefine the customer experience, and build the next tech unicorn.