Customer Success & Account Executive - Internship

Role Overview:
We're looking for a sharp, client-obsessed Customer Success & Account Executive intern to join our growing team. In this role, you'll be the face of Sagepilot for our clients - helping them onboard, adopt, and expand their use of our AI employee platform. You'll work alongside founders and operators from leading D2C brands, ensuring they get measurable ROI from day one. This is an ideal role for someone who loves being at the intersection of technology, business, and human relationships. High performers will be considered for full-time conversion.

Key Responsibilities:

1. Own the end-to-end onboarding journey for new clients - from kickoff to first value milestone
2. Build trusted advisor relationships with founders, CX leads, and marketing teams at client companies
3. Proactively monitor client health, usage metrics, and engagement signals to drive retention and expansion
4. Coordinate with the AI Implementation team to ensure seamless technical setup and go-live
5. Identify upsell and cross-sell opportunities and work with the sales team to execute them
6. Conduct regular business reviews (QBRs) to present ROI data, platform insights, and growth recommendations
7. Gather structured client feedback and translate it into product improvement inputs for the team
8. Maintain accurate CRM records, pipeline hygiene, and account activity logs
9. Assist in building scalable playbooks, onboarding templates, and success documentation
10. Represent Sagepilot professionally in all client-facing communications - written, verbal, and in-person

Qualifications:

1. Fresh graduates or final-year students in Business, Marketing, Communications, or related fields
2. Strong academic record; prior internship or project experience in a client-facing or operations role preferred
3. Immediate availability for a full-time internship with minimal external commitments
4. Excellent written and verbal communication skills - comfortable presenting to senior stakeholders
5. Genuine passion for technology, startups, and the AI space

Skills:

1. Strong relationship-building and stakeholder management abilities
2. Data-driven mindset - comfortable reading dashboards, tracking metrics, and drawing insights
3. Structured thinking and ability to manage multiple accounts simultaneously
4. Familiarity with CRM tools (HubSpot, Salesforce, Attio, or similar) is a plus
5. Ability to translate complex platform capabilities into clear business value for non-technical clients
6. Self-starter with high ownership mentality and a bias for action
7. Adaptable to a fast-paced startup environment with evolving priorities

Why Join Sagepilot AI:

1. Pioneer the Agentic AI Revolution: Work at the hottest frontier of AI technology
2. Direct Executive Exposure: Partner with founders and C-suite leaders from top D2C brands
3. Accelerated Learning: Gain hands-on experience with AI platform adoption and enterprise sales
4. Career Growth: Fast-track internship with strong potential for full-time conversion
5. Impact at Scale: Help businesses transform how they engage with thousands of customers daily
6. Innovation Culture: Shape the future of autonomous customer engagement alongside a world-class team