Manager, Solutions Consulting

Outreach is the only workflow-first Sales Execution Platform that Sales and Rev Ops leaders use to design, measure, and improve seller workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach gives teams the tools they need to design, execute, and continuously improve a revenue strategy that is disciplined, achievable, and optimized for every stage of the customer journey. The world’s most effective revenue organizations, including Cisco, Okta, SAP, Siemens, and Verizon, use Outreach to power workflows, put customers at the center of their business, and win in the market. Outreach is a privately held company based in Seattle, Washington, with offices worldwide. To learn more, please visit www.outreach.io.

About The Team

The Solutions Consulting team is an integral part of the Outreach Go-To-Market function. We focus on driving real business impact for customers by being both platform and domain experts. SCs are expected to understand our existing customer’s challenges and objectives - then guide them toward lasting solutions. We do this by partnering with other functions, internally (sales, professional services, product, engineering, success, marketing) and externally (partners). The ownership is tangible on this team - our customer’s pain is our pain and their win is our win.

The Role

The Solutions Consulting Manager will partner with leadership from the sales, customer success and professional services organizations to build and manage a high-impact team.

The ideal candidate will have experience building and developing high performing Pre-Sales or Sales teams, as well as broad experience in account strategy, coaching, and a desire to develop process and structure to support a growing segment. The successful candidate is a natural leader who loves to build high-growth enterprise software business, driving strategic customer outcomes through both their own experience and, more importantly, through the efforts of their highly talented team.

If you are the type of individual who thrives in a fast-paced, high-growth environment where you are developing and executing account strategies, building, leading and mentoring a high-performance team, and collaborating cross-functionally with every area of the organization, this is a fantastic opportunity for you!

Your Daily Adventures Will Include:

Team development

• Attract, hire, onboard, manage, coach, and develop employees to ensure teams are high-performing.
• Drive changes to ensure the team is structured effectively to provide proactive and reactive support to customers and prospects.
• Create a team environment that drives a highly motivated group working to achieve common objectives.
• Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts, and customer care.

Sales activity and customer oversight

• Drive sales success through a strategic partnership with sales leaders, managers and reps. Work with sales, customer success and other relevant teams to support exceptional sales achievement.
• Support Solutions Consultants and sales reps on all sales activities including needs analysis, data review, product demonstrations and other general sales support as a player/coach.
• Close business with accounts of all sizes, and develop relationships with key customers.
• Communicate effectively with sales, management, customers, and support staff.
• Travel to customer locations in territory to support sales efforts.

Industry and platform knowledge

• Keep abreast of sales trends to increase your credibility in the industry e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studies.
• Learn about the experiences other customers have with Outreach, to apply these successes and learnings to conversations.
• Become a solution expert - platform features, value and use cases.

Continuous improvement

• Reflect on successes and failures, and make improvements to your ways of working as a result.
• Work cross-functionally to drive special projects related to process improvement.

Our Vision Of You

• 5+ years as a PreSales Solution Consultant with a demonstrated track record of success.
• 2+ years managing a high-performing PreSales Solution Consulting or Sales team (remote/field resources), including both transactional sales and strategic selling.
• Selling knowledge and expertise. You are knowledgeable in best practice sales processes, methodologies and technologies. You use this knowledge to manage high volume transactional business, enterprise selling, and solution selling.
• Communication and organization. You are methodical and able to multi‐task and prioritize well in a fast paced, dynamic work environment. You have strong interpersonal communication skills, both written and oral.
• Leadership. You’re a proven collaborator who can liaise with all levels and departments within an organization.
• Technical acumen. You have developed technical skills and/or the ability to acquire in‐depth knowledge and use of the Outreach platform.
• Talent attraction. You are constantly on the lookout for the best talent to bring onboard.