Administrative and Customer Support Specialist (1 year)

Zithara Technologies Pvt Ltd is in search of a detail-oriented and proactive Administrative and Customer Support Specialist to join our team. This role requires a candidate with a minimum of 1 year of hands-on experience in administrative tasks and customer support.

Responsibilities:

Administrative Support:

• Provide administrative assistance to various departments within the organization.
• Handle general office tasks, including managing phone calls, emails, and correspondence.
• Organize and schedule meetings, appointments, and events.
• Maintain accurate records and documentation.

Customer Support:

• Respond promptly to customer inquiries through various channels, including email, phone, and chat.
• Resolve customer issues and ensure customer satisfaction by providing timely and effective solutions.
• Collaborate with other teams to address customer concerns and improve overall customer experience.
• Keep detailed records of customer interactions and transactions.

Data Entry:

• Accurately input and update data in the company's systems and databases.
• Assist in maintaining organized and up-to-date records.

Communication:

• Effectively communicate with both internal teams and external customers.
• Convey information clearly and professionally.

Process Improvement:

• Identify opportunities for process improvement and contribute ideas to enhance efficiency.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of hands-on experience in administrative tasks and customer support.
• Strong organizational and time management skills.
• Excellent communication skills, both written and verbal.
• Proficient in using office software and communication tools.
• Detail-oriented with a focus on accuracy.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Customer-centric mindset with a commitment to delivering exceptional service.

Zithara Technologies Pvt Ltd is an equal opportunity employer and encourages applications from candidates with diverse backgrounds.