Account Manager / Customer Success
(4+ years exp)₹9L – ₹13L • 0.0% – 0.01%
Published: 1 month ago
LocationIQ
Maps, Street Addresses & Software based GPS, locating millions of IoT devices everyday!
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRemote Work Policy
In office - WFH flexibilityRelocation
AllowedSkills
SaaS
B2B Sales
Excellent Communication Skills
Microsoft Excel
Account Management
Hiring contact
Sagar ShewarmaniThe Role
Hello, thanks for stopping by!
LocationIQ offers mobile positioning technologies to software developers and companies world-over. We serve over 100,000 developers on our platform, receive billions of hits to our service each week and have been around for over 10 years.
We are looking for Account Managers / Customer Success Specialists to join our high-energy team and help drive growth.
Please apply only if you have prior experience in Account Management roles at a SaaS / Product company.
As a member of Customer Success, you would
- Onboard new customers to our geolocation platform
- Develop and maintain the relationships within existing customers
- Identify opportunities for customer references and case studies
- Monitor customer account activity and identify issues before they’re reported
- Use analytics to identify usage patterns and create metrics
- Identify and execute cross selling and upselling opportunities
- Work with technology team to resolve customer queries
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Formulate and present formal proposals
We'd like you to have
- In-depth understanding of product features.
- Excellent communication skills on email, telephonic, and personal communications.
- Experience handling multiple accounts
- Experience working in B2B/ SaaS environments is a must
- Solid experience with Excel / Google Sheets including creating pivots, and vlookups
Why you?
- You're self-motivated and able to thrive in a results-driven environment
- You're a natural relationship builder with integrity, reliability and maturity
- You have an ability to prioritize among competing tasks
- You love solving problems by thinking creatively.
- You're excellent at communicating with your team and with clients.
- You love learning new skills and working with new technology.
More about LocationIQ
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