Account Manager

We’re looking for a strategic Account Manager to drive stickiness and increase revenue from our client base.

• Ability to prioritize and meet deadlines
• Results driven
• Entrepreneurial mind set
• High level of business and sales acumen
• Strong organizational and interpersonal abilities
• Customer focused
• Ability to conduct effective group presentations and/or training

What you get to do:

You will be the focal point for Simply Stakeholders with Government and Business clients, responsible for account planning and strategy, customer relationship development and management, delivery against contract and business outcomes, and customer satisfaction and churn. You will lead and contribute to cross-functional teamwork to deliver results, improve how we work, and drive customer value from our software platform. You have experience in B2B or B2G SAAS industry, or customer management; have strong communication skills, and are passionate about working closely with customers.

Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying.

What you will contribute:

• Be the expert in your account's strategy, business, market, and goals.
• In partnership with leadership, define and deliver on account strategy and plan.
• Accountable for delivering against contract and business outcomes and managing internal and external tracking and progress against metrics.
• Lead customers toward realizing business value through Simply Stakeholder’s solutions.
• Accountable for churn and customer satisfaction metrics for your customers in alignment with Simply Stakeholder’s strategy.
• Manage customer expectations and scope for contracts, managing scope discussions and changes with customers in alignment with Simply Stakeholder’s strategy.
• Build strong relationships with customers from individual contributor to senior levels.
• Participate in cross-functional teamwork across multiple groups to deliver against our contractual commitments and effectively manage our customers.
• Participate in improvement efforts to reduce churn, improve CSAT, and manage cost-of-delivery for our customers in line with our financial plan.
• Specific product knowledge and expertise for the solutions for your customers.

What you bring to Simply Stakeholders:

• Preferably 3-5 years of experience in Project Management, Account Management or Customer Success, preferably at a SaaS or enterprise software company.
• Strong customer orientation and presence in front of senior management.
• Expertise developing and maintaining key relationships across an organization, from the senior level and deeper.
• Experience working on large, complex IT or similar technology projects requiring attention to detail, planning, and multi-channel communication requirements.
• Attention to detail and ability to internalize and communicate a wide array of information.
• Experience working across departments and colleague personas to drive cross-functional work streams to completion.
• Independent thinker who proactively identifies issues, interdependencies, and solutions
• Strong written and oral communication skills.
• Preferably SaaS business model experience.

This full-time position will be responsible for:

• Growing revenue from current clients. We’ve built a foundation of happy and loyal clients, but we haven't scratched the surface in terms of helping them grow. You’ll be in the right place at the right time to identify accounts with growth potential - then you’ll collaborate with the client to help them get there.
• Seeing our clients’ needs before they do. Client retention, renewals, upsells, and growth is the name of the game.  And we win that game by serving up value even before our clients ask for it. You’ll develop strong relationships throughout each client’s organization, enabling you to anticipate and pitch new ways that Simply Stakeholders can help. 
• Understanding it’s all about their experience. Client experience is central to everything we do. As one of the key client-facing members of the team, you’ll blend your deep knowledge of the client’s goals and a back-of-your-hand familiarity with our platform to make sure each strategic account has an amazing experience. And when you inevitably spot things that we could improve, you’ll lob ideas over to our product team so they can continue to make our platform even better.  
• Do all of this in a bootstrapped startup environment. The three things above are hard. But, because we like challenges, it’s worth reiterating that we’re a bootstrapped startup and there are resource constraints that come along with that. (But also a huge degree of freedom in how you get it done). Simply Stakeholders team members seek out ways to go above and beyond their responsibilities for the good of the team, the platform, and our community