Customer Success Hero

AcceleratorApp is the world’s leading incubator and accelerator management software. We are dedicated to accelerating innovation by making the startup industry more connected, efficient, and fair—globally.

We are a remote-first startup with a base in Lisbon. If you want to be part of a passionate team, build a product that matters, and desire a challenge that will define your career, this is the place.

REQUIREMENTS

• great written and spoken communication in English is required.
• Customer service oriented.
• Proactive.
• Ability to extrapolate concrete recommendations from quantitative and qualitative data.
• Attention to detail.
• A passion for startups, innovation, and entrepreneuship.

RESPONSIBILITIES

• Own the success of customers and be held accountable for all related metrics.
• Onboard new cutomer and follow up to ensure their success, providing a consultative service.
• Provide support for inbound inquiries.
  
• Ensure renewals and account growth.

If you think you have what it takes to learn quickly and contribute to the growth of a global SaaS startup, we'd like to meet you. APPLY HERE.