Client Relationship Executive

Job Title: Client Relationship Executive – Group Operations
Location: Bangalore
Workplace Type: On-site
Employment Type: Full-time

About iamneo
Founded in 2016 and now part of the NIIT Ecosystem, iamneo is a fast-growing, profitable B2B EdTech SaaS company transforming how tech talent is upskilled, evaluated, and deployed. Our AI-powered learning and assessment platforms help enterprises and educational institutions build future-ready talent at scale.
We specialize in Talent Upskilling, Assessment, and Workforce Transformation across sectors such as ITeS, BFSI, and Higher Education. Our solutions are trusted by top corporates and leading institutions across India.
Our core product suite — NeoPAT, NeoColab, NeoHire, and NeoCoder — powers talent transformation for enterprises and institutions across India.
If you are driven by innovation and want to shape the future of tech learning in India — iamneo is where you belong.

About the Role
We are looking for a Client Relationship Executive to manage day-to-day client interactions and support the successful delivery of assigned training and learning programs. The role involves building strong relationships with clients and campus coordinators, understanding their requirements, coordinating with internal teams and trainers, tracking program progress, and ensuring a smooth client experience throughout the engagement.

Key Responsibilities
Client Relationship Management
Act as the primary point of contact for assigned clients and campus coordinators
Build and maintain strong, professional relationships with clients throughout the program lifecycle
Understand client requirements, expectations, and concerns and ensure timely resolution
Maintain regular communication with clients and provide proactive updates on program progress
Training & Program Coordination
Coordinate with trainers and internal teams to ensure smooth execution of training programs
Confirm training schedules, trainer availability, session requirements, and program timelines
Coordinate with clients and trainers to resolve scheduling or delivery-related challenges
Ensure all program activities are completed as per the agreed plan
Stakeholder Communication
Communicate confidently and professionally with clients, campus coordinators, trainers, and internal stakeholders
Share regular updates regarding session schedules, attendance, progress, and deliverables
Handle client queries and ensure timely follow-up and closure
Proactively communicate potential issues or delays to the relevant stakeholders
Issue & Escalation Management
Identify client concerns and delivery challenges at an early stage
Coordinate with internal teams to resolve issues within the agreed timelines
Escalate critical concerns to the Operations Lead/Manager when required
Ensure clients are kept informed throughout the resolution process
Reporting
Maintain accurate records of client interactions, program progress, attendance, and deliverables
Prepare and update regular status reports and dashboards
Support review meetings by providing relevant program and client updates
Process Adherence & Improvement
Follow established processes and templates for client and program management
Maintain proper documentation of client requirements, discussions, and action items
Identify opportunities to improve client experience and program delivery processes
Support the team in implementing process improvements based on client feedback

What We're Looking For
Excellent Client Communication: Strong verbal and written communication skills with the confidence to interact directly with clients and senior stakeholders
Relationship Management: Ability to build positive, professional, and long-term relationships with clients and campus coordinators
Ownership Mindset: Takes responsibility for assigned clients, follow-ups, deliverables, and issue resolution
Stakeholder Management: Ability to coordinate effectively with clients, trainers, and internal teams
Problem-Solving: Ability to understand client concerns, identify solutions, and drive issues to closure
Process Discipline: Strong attention to detail with the ability to maintain accurate records and follow established processes
Multi-Client Handling: Comfortable managing multiple clients, programs, and priorities simultaneously

Qualifications & Eligibility
Any degree
2+ years of experience in client relationship management, program/project management, training operations, customer success, or client delivery roles
Strong client-facing communication and interpersonal skills
Good Excel and reporting/dashboarding skills
Prior experience handling corporate clients, campus clients, training programs, or educational institutions preferred
Must be currently working or residing in Bangalore; on-site role