Operations Manager

About Intugine
Ever wondered how the physical goods we consume every day (think dairy, snacks, or your
favourite choco chip ice cream) reach you in time? Or how beautiful furniture or
sophisticated electronic equipment and gadgets you use are delivered in the best possible
condition at your doorstep.
Their journey spans from getting sourced, manufactured, and stored, to getting moved
across a highly intricate supply chain network across the globe before it gets delivered.
Global brands constantly face challenges like not having visibility of their raw materials,
which delays production and in turn, delays customer shipments, or tracking shipments
across various modalities and multiple geographies.
Intugine Technologies is one of the most trusted solution partners catering to these brands
with its best-in-class visibility platform helping brands gain comprehensive visibility over their
supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate
operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT,
and minimise dwell time and detention costs.
Intugine is a proud partner of the National Logistics Policy, an initiative by the Government
of India. With this, it provides these brands with additional information via their integrations
with FASTag, Port Community System, and Freight Operations Information System to name
a few.
Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart,
Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO.
To know more, visit the website: https://www.intugine.com

Role Overview
We are looking for an Operations Manager to manage customer implementations, GPS
installations, and day-to-day operational activities. The ideal candidate should have
experience in logistics or operations, be customer-focused, and be able to coordinate with
internal and external stakeholders to ensure smooth execution.

Key Responsibilities
● Manage end-to-end customer onboarding and operations.
● Coordinate GPS device installations with field teams and vendors.
● Ensure smooth software implementation and customer go-live.
● Handle client escalations and resolve operational issues in a timely manner.
● Work closely with Sales, Product, Engineering, and Customer Success teams.
● Monitor implementation timelines and ensure SLA adherence.
● Track operational performance and identify areas for process improvement.
● Coordinate with logistics partners and installation teams for seamless execution.
● Ensure high customer satisfaction throughout the implementation lifecycle.
● Prepare operational reports and maintain accurate documentation.

Requirements
● 2–3 years of experience in Operations, Logistics, Supply Chain, or Customer
Implementation.
● Experience in coordinating field operations or GPS installations is preferred.
● Good understanding of logistics operations and supply chain processes.
● Strong problem-solving and analytical skills.
● Excellent communication and stakeholder management skills.
● Ability to manage multiple projects simultaneously.
● Proficiency in MS Excel and reporting tools.
● Experience in a SaaS, IoT, or logistics technology company is an added
advantage.