ORM Executive

Job Description: Online Reputation Management (ORM) – Associate
About the Company

We are a fast-growing, next-generation multi-brand consumer business operating across India’s leading e-commerce and quick-commerce platforms. Our portfolio includes innovative products across consumer electronics, lifestyle, home essentials, and wellness categories, designed to serve diverse customer needs and market segments.

Driven by data, speed, and customer-centric innovation, we are building a strong digital-first ecosystem with a mission to deliver high-quality, value-driven products to households across India and beyond. Our team thrives on ownership, creativity, and entrepreneurial thinking in a dynamic and high-growth environment.

About the Role

We are looking for a proactive and communication-driven Online Reputation Management (ORM) Associate to join our growing team. In this role, you will play a key part in shaping and maintaining the brand’s online reputation across various digital platforms.

You will be responsible for monitoring customer feedback, managing online reviews, responding to queries and concerns, and ensuring a positive customer experience through effective communication and problem-solving.

This is an excellent opportunity for individuals who are passionate about digital communication, customer engagement, and brand management in a fast-paced e-commerce environment.

Key Responsibilities

• Develop and execute communication strategies to maintain and enhance brand reputation.
• Monitor customer reviews, ratings, and feedback across e-commerce and social platforms.
• Respond professionally and promptly to customer concerns and negative reviews.
• Encourage satisfied customers to share positive feedback and testimonials.
• Draft clear, empathetic, and solution-oriented responses to customer issues.
• Handle reputation-sensitive situations and support crisis communication efforts when required.
• Ensure consistent brand messaging across all digital touchpoints.
• Collaborate with internal teams including marketing, customer support, and operations.
• Analyze customer sentiment and reputation metrics to identify improvement opportunities.
• Prepare regular reports on online reputation performance and insights.

Qualifications & Skills

Education:

• MBA (Freshers are welcome), or
• Undergraduate degree with up to 1 year of experience in Online Reputation Management (ORM), Customer Support, or related fields.

Required Skills

• Excellent written and verbal communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to handle customer interactions with professionalism and empathy.
• Self-motivated, detail-oriented, and adaptable.
• Comfortable working in a fast-paced and performance-driven environment.
• Basic understanding of e-commerce, customer engagement, and digital platforms is a plus.

What We Offer

• Opportunity to work with a rapidly growing digital-first organization.
• Exposure to the evolving e-commerce and consumer brand ecosystem.
• Collaborative and innovative work culture.
• Learning and growth opportunities with hands-on industry experience.
• A workplace that values ownership, creativity, and initiative.