ASSISSTANT HR MANAGER - BPO INDUSTRY MANDATE

Job Description: Assistant Manager - Lead HR

Location: MUMBAI
Industry: BPO

Experience Required: 5-8 years in HR with significant experience in the BPO sector

Role Split: 60% Recruitment, 40% HR Operations

Key Responsibilities

Recruitment (60%)

1. End-to-End Talent Acquisition:
   
   • Manage the recruitment lifecycle, including sourcing, screening, interviewing, and onboarding candidates.
     
   • Ensure timely hiring to meet the business demands of a dynamic BPO environment.
     
2. Strategic Hiring:
   
   • Develop strategies for bulk hiring, lateral recruitment, and niche talent acquisition.
     
   • Partner with hiring managers to understand workforce requirements and implement effective hiring plans.
     
3. Vendor Management:
   
   • Collaborate with recruitment agencies and platforms to ensure quality and timely delivery of candidates.
     
4. Employer Branding:
   
   • Promote the organization’s employer brand through innovative recruitment campaigns and outreach efforts.
     

HR Operations (40%)

1. Employee Engagement:
   
   • Design and execute engagement programs tailored for a high-pressure BPO environment.
     
   • Conduct regular check-ins and feedback sessions to address employee concerns.
     
2. Performance Management:
   
   • Support the implementation and monitoring of performance appraisal systems.
     
   • Work with team leaders to identify and address performance issues.
     
3. Compliance & Policy Implementation:
   
   • Ensure adherence to company policies, labor laws, and HR best practices.
     
   • Drive initiatives for maintaining a safe and compliant workplace.
     
4. HR Analytics:
   
   • Generate regular reports on recruitment metrics, attrition, and employee satisfaction.
     
   • Use data insights to recommend improvements in HR processes.
     
5. Training & Development:
   
   • Identify training needs and collaborate with trainers to build capacity within the organization.
     

Qualifications & Skills

• Educational Background: MBA/PGDM in HR or equivalent.
  
• Experience: 5-8 years of HR experience with a proven track record in the BPO industry.
  
• Skills Required:
  
  • Strong understanding of BPO hiring trends and practices.
    
  • Excellent interpersonal, communication, and negotiation skills.
    
  • Proficient in HRMS tools and Microsoft Office.
    
  • Analytical mindset with experience in data-driven decision-making.
    

Compensation

• Competitive, aligned with industry standards.
  

Join us to lead dynamic HR initiatives in a fast-paced, people-centric BPO environment!