Product Operations Manager

Hybrid: 2-3 days onsite at our London office.

Location: London

Reports To: Guy Wates, Head of Product Operations

Team: Product Operations, TechOps Team

TechOps at hyperexponential

At hyperexponential, we are building a world-class TechOps function to drive operational excellence and strategic alignment across Product, Engineering, and Revenue teams. By optimising the technology operating model, we aim to enhance collaboration, speed, and efficiency, while using data and AI to make informed decisions. Our goal is to deliver customer-centric solutions, improve time to market, and increase product adoption—all while fostering a high-performing, innovative tech team.

Your Mission

We’re seeking a Product Operations Manager to join our TechOps team. You’ll focus on optimising our Tech operating model, ensuring that Product, Engineering, and Revenue teams are set up for success. You’ll streamline processes, improve collaboration, and drive operational efficiency in product development. Additionally, you'll ensure the product story is clearly communicated and work closely with teams to improve product and domain knowledge.

This role also involves integrating AI-driven tools to enhance decision-making, automate tasks, and improve efficiency across key product operations processes, ensuring alignment with business objectives.

Key Responsibilities

• Optimise the Tech Operating Model: Develop and refine playbooks, streamline workflows, and ensure alignment between Product, Engineering, and Revenue teams.

• Improve Cross-Functional Alignment: Facilitate collaboration and ensure customer feedback is integrated into the product development process.

• Roadmap Creation & Communication: Own and optimise the product roadmap, ensuring it reflects business priorities and is understood across teams.

• AI-Driven Process Improvements: Implement AI tools to optimise workflows, automate tasks, and enhance decision-making.

• Product & Domain Knowledge: Lead efforts to improve knowledge-sharing within the tech team, ensuring teams stay informed on products and market trends.

• Ensure Visibility: Make product strategy and decisions visible across the business, linking product bets to business outcomes.

• Planning Efficiency: Streamline monthly and quarterly planning processes, reducing manual work and maintaining strategic focus.

• Tech Calendar & Event Ownership: Ensure alignment across teams on key milestones and deadlines.

• Enhance Operational Efficiency: Identify and implement operational improvements, defining and establishing measurement frameworks to track both qualitative and quantitative metrics for continuous monitoring and improvement.

Persona

If you're the right fit for this role, you will be able to demonstrate that you are:

• Strategic: Aligning product efforts with business goals and customer needs.

• Operationally Focused: Optimising workflows and improving team efficiency.

• Data-driven: Using AI and data to inform decisions and streamline processes.

• Collaborative: Promoting alignment and communication between Product, Engineering, and Revenue teams.

• Customer-Centric: Making product decisions based on customer feedback.

• Adaptable: Adjusting strategies in a fast-paced environment.

• Proactive: Identifying challenges early and providing solutions.

• Communicative: Articulating ideas clearly to stakeholders at all levels.

• Results-Oriented: Focused on measurable outcomes like faster time to market and higher adoption rates.

Experience and Skills

Essentials

• 3+ years of experience in Product Operations, Program Management, or related fields, particularly with Product and Engineering teams.

• Proven experience optimising operational models and driving cross-functional collaboration in scaling organisations.

• Strong background in streamlining product roadmaps and ensuring clear communication across teams.

• Deep understanding of product development cycles and process improvements.

• Excellent communication and stakeholder management skills.

• Familiarity with tools like JIRA, Confluence, Asana, or Notion.

• Ability to work independently in a lean team, balancing tactical and strategic priorities.

Desirable Skills

• Experience using data analysis, AI and data-driven approaches to optimise processes and decision-making.

• Experience supporting customer and market research and integrating insights into product strategy and development.

Interview Process

• Initial call with our Talent team to kick things off

• Interview with our Head of Product Operations

• Skills-based presentation interview

• Values Interview

• We offer!

What do we offer?

• Equity - everyone deserves to be an owner!

• £5,000 for individual and group training and conference budget

• 25 days holiday plus 8 bank holiday days (33 in total)

• Company pension scheme via Penfold

• Mental health and therapy provision via ⁠Spectrum.life

• Individual wellbeing allowance via Juno

• Private healthcare insurance through AXA

• Top-spec equipment (laptop, screens, adjustable desks, etc)

• Regular remote & in-person hackathons, lunch & learns, socials and games nights

• Team breakfasts and lunches, snacks, drinks fridge, fun office @ The Ministry

• Huge opportunity for personal development and mastery as we grow together!

Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.