Senior Operations Executive - Caseworker, London

£35k – £45k • 0.1% – 0.35%
|
London
|3 years of exp
|Full Time

Reposted: 11 months ago

Visa Sponsorship

Not Available

Remote Work Policy

In office - WFH flexibility

RelocationAllowed

Skills

Project Management

Mentoring

Self Motivated

Empathy

Positive Attitude

Account Management

Support

People Operations

Hiring contact

Sophie Abboud

About the job

At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast 🚀

About the role

We’re looking for a Senior Operations Executive (or ‘caseworker’) to transform the lives of disadvantaged people by supporting them into stable jobs and homes.

What’s the role like?

You’ll be joining a team of values-driven and creative Operations Executives while being individually responsible for supporting a caseload of people referred to Beam - our “members”.

After an immersive training period, you’ll help our members to picture a brighter future before guiding them through concrete steps to achieve their goals.

That means everything from teaching critical skills - like CV writing or house hunting - to coaching and developing vital levels of self-confidence.

This is a senior role with significant scope and progression opportunities that could include team management down the line or growing your impact as an individual contributor. Alongside delivering exceptional support yourself, you will play a key role in coaching and supporting colleagues and leading on strategic projects which step change our impact.

🎥 Check out 'a day in the life' of an Operations Executive on Instagram here and here!

You’ll be

Independently managing a caseload - running remote and in-person meetings to support people into stable homes and jobs
Designing support for new cohorts - crafting action plans and appropriate training materials for new member groups that can be rolled out across the team
Role modelling excellence - looking to develop specialist focus that you can build into the team, coaching team members to expand their impact and, if interested, developing skills towards becoming a manager
Wearing your problem-solving hat - the people we support have unique barriers and you’ll constantly find creative ways to overcome them and hunt down the best opportunities for progression
Working towards social impact targets - using our cutting-edge in-house tech tools to progress members towards their goals
Testing new ways of working - great Senior Operations Executives look to supercharge our operational model so Beam will scale to support millions of people

You are

Determined - changing lives is not easy and you’re someone who loves hard challenges
Humble and supportive - your members will have their ups and downs but you’ll stick with them
Emotionally mature and confident - you’ll need to set boundaries and know when to communicate clearly
Adaptable and resilient - you’re someone who’s energised by ever-changing and fast-paced environments
An ideas person - you’re driven to find new and better ways of doing things
Willing and able to travel - support for members can often be delivered in-person (up to several times per week)

You’ll need

Experience - relevant experience in a fast paced work environment, like an intensive frontline casework role or a high growth start-up.
Strong communication skills - you’ll regularly be communicating with a diverse group of members as well as internal stakeholders and our government partners
Experience and comfort with multi-tasking - you’ll need to be comfortable moving forward many people’s cases each week
Compassion for people in tough situations - some of our members have been through very challenging times and you’ll need strong listening skills and compassion
Resilience and a positive attitude - we’ll be honest, there are countless easier jobs than being an Operations Executive, but almost none as meaningful
Respect for data-driven decision-making - alongside your humanity, you’ll appreciate the importance of acting on data
Extra languages are a cherry on top - right now, we’re on the lookout for Welsh and Ukrainian speakers!

Sound like you? Perhaps you don’t feel you tick every box - that’s OK, we encourage those who feel 70/75% confident with the role, to please hit ‘Apply’, especially if you’re excited about helping kickstart a new era of opportunity for those left behind!

About Beam

We’re a team of over 100 working from our beautiful co-working space in Shoreditch and from home. We’ve picked up an armful of awards for our work (including one from our former Queen!) We’re one of the 10 hottest startups in London, according to WIRED magazine and one of LinkedIn’s Top 15 UK Startups for 2022. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.

We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from ethnic minority candidates and/or those who’ve experienced social disadvantage. 63% of people we support are from ethnic minority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.

Our benefits