Senior Staff Software Engineer, Voice Intelligence Services (Kaia)

Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market.

Role

Do you enjoy working in a fast paced environment, using the latest technologies to solve some of the most impactful problems in the sales engagement domain? If so, this opportunity is for you. The Kaia services team is hiring software engineers to increase the momentum in this space and enhance Outreach Kaia (Knowledge AI Assistant) to further assist our customers through continued growth. If you are great at building highly scalable distributed systems, and interested or have experience in integrating Conversational AI, Speech Recognition, Machine Learning and NLP to deliver high quality products to customers, we’d love to talk to you.

About the Team

On the Kaia Services Team (Voice Intelligence Services), our goal is to build the most intelligent assistant for the sales engagement domain. You’ll work closely with customers, scientists and product managers to shape the future of Kaia. You’ll own the features from design to the implementation and will have plenty of opportunities to interact with customers directly. You’ll be exposed to the cutting edge technologies, in ML as well as in cloud driven development to help Kaia reach to the next level, both in conversational understanding and system scalability. We have plenty of tough challenges which require creative minds like yours to help us solve!

Daily Adventures

• Working with voice/video streams and real-time transcriptions to extract intelligence and actionable insights
• Analyzing the relevance of extracted intelligence, performance of the extraction algorithms, and evaluating the performance of third party voice processing APIs
• Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control
• Working with stakeholders to make sure our customers have the tools they need to be successful on our platform
• Finding quick ways to prototype and test possible solutions to large problems
• Looking up and down the stack for the best return on investment for any given pain point
• Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization

Basic Qualification

• 8+ years of experience shipping production quality code in Java, Go or C++, along with strong software engineering skills
• Proven technical and project leadership skills. Able to guide and mentor others.
• Experience with cloud-based service applications and continuous-deployment projects
• Willing to go above and beyond to help other team members
• Ability to prioritize details along a path of iterative delivery
• Ability to quickly ramp up new technologies and start contributing