Customer Service Agent - Chat Process

Disrupting an industry is an ambitious challenge! We are playing more hours of live sport than any other broadcaster anywhere in the world and we are on a journey to change the game for sports fans! We are committed to bringing sport to fans in an affordable, accessible and flexible way. Our Customer Service team is key to DAZN’s success. Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally, working in a 24/7 environment in our Hyderabad office. You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZN’s reputation as the number one live sport destination. This role will be based in our brand new Hyderabad office. Join us in India’s beautiful “City of Pearls” and bring your ambition to life. Benefits will include access to DAZN, an annual performance related bonus, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources and access to our internal speaker series and events.

As a Customer Service Agent, you’ll have the opportunity to:

• Build your customer service skills by being a first point of contact for DAZN customers
• Complete our customer service training programme
• Gain broader business experience by working with multiple global teams
• Work on DAZN’s customer retention strategy
• Provide valuable feedback to improve the customer experience
• Build data and performance skills by ensuring KPI and SLA adherence 
• Be part of an inclusive and dynamic customer service team
• Own customer issues

You will be successful in this role, if you have:

• Atleast 1+ years of experience in a Customer Support via chat & mail
• Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team 
• Previous experience using Zendesk
• An interest in global sports