Business Operations Manager, Germany

About the role

In this role you will be instrumental to the success of Coalition’s EEA expansion strategy and form an integral part of a small and growing team based in Germany. You will oversee the daily operations of our European entity, create strong relationships with our carrier partners and across Coalition, oversee product enhancements, input into future expansion strategy, including planning, and monitor the underwriting and claims performance. You will be versed in improving efficiency by enhancing operational policies and procedures and ensuring compliance with all relevant regulations and industry standards.

We are looking for someone who has a strong background in operations. The role suits those comfortable working in a fast-paced, high-growth environment, all while effectively managing and prioritising a wide array of tactical and strategic projects. You will need to connect diverse workstreams to solve complex problems critical to Coalition’s strategy and growth in the EEA and be adept at managing key stakeholders, including carrier partners, brokers, regulators, vendors, and internal clients.

Proficiency in English and German is mandatory, as cross-functional collaboration between European and North American teams will be frequent. This role is perfect for someone who thrives on variety and seeks to make a tangible impact across all facets of business operations.

The role will report to the UK Special Projects lead and offers a fantastic opportunity to make a tangible impact.

Responsibilities

• Lead and drive the implementation of Coalition’s EEA expansion strategy; responsible for the analysis, composition, and delivery of detailed solutions
• Ensure alignment of business development activities and processes across European regions and countries
• Support identifying and exploring key broker initiatives and how best to utilise these to our advantage
• Drive collaboration and communicate results with cross-functional teams, particularly in areas such as regulatory compliance, tax, and product
• Identify new strategic initiatives that will enable Coalition to achieve strategic goals, working with both internal and external stakeholders
• Maintain a current view of market developments, including regulatory changes in Germany
• Help diligence, negotiate, and implement transactions (e.g., vendors, partners, M&A)

Skills and Qualifications

• Bachelor’s degree
• 3+ years of relevant work experience with in the insurance industry
• Fluent proficiency in German and English
• Demonstrated critical thinking and project management experience combined with impeccable business judgement
• Experience implementing strategic and operational initiatives
• Experience developing intricate presentations to facilitate effective communication with senior stakeholders, illustrating sound financial and technical capabilities
• Self-directed and self-motivated; excellent communicator and collaborator

Bonus Points

• Proficiency in additional languages, especially French
• Experience working in a high-growth environment
• European regulatory awareness

Perks

• 100% public healthcare coverage
• 30+ paid holidays
• Annual home office stipend
• Statutory pension
• Mental & physical health wellness programs
• Competitive compensation and opportunity for advancement