Head of Content

The Head of Content is responsible for leading and managing the team of Content Producers who are responsible for the development, management and execution of a career growth-focused content publishing strategy. The team comprises writers and career consultants who work with candidates for producing mostly career related documents.

Job responsibilities & Requirements:
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1. Train and develop the team in order to be able to accept and execute the challenging writing assignments and deliver solutions as per requirements of the clients.
2. Define the content development plan including text and multimedia components, acquire and manage products; negotiate with authors, freelancers and other parties; direct accounts; schedule deliverables; adhere to product and departmental budgets.
3. Manage daily operational bottlenecks and strive to resolve them. Create new processes and client servicing standards. Establish SLAs. Conduct periodic competitive audits.
4. Manage the team and handle escalations. Manage resources and resolve issues as they arise.
5. Speak with clients when needed. Delegate work and get it done on time.
6. Undertake contractual negotiations with writing prospects and issue final contracts after appropriate approvals from senior management.
7. Undertake secondary research activities to come up with unique, innovative document formats and content strategies.
8. Supervise writers, editors, content strategists; be an arbiter of best practices in grammar, messaging, writing, and style. Ensure that each document meets prescribed Quality Standards and Norms.
9. Establish a network of freelance writers, identify potential authors through scouting and researching and utilizing industry contacts
10. Recruit and onboard resources as and when the requirement arises.
11. Maintain proper reporting and MIS. Verify and vet invoices raised by freelance writers.
12. Work with the CEO on ad-hoc projects. Produce content for growth hacking, branding and/or marketing. Map out a content strategy to support marketing initiatives, both short- and long-term. Integrate content activities within traditional marketing campaigns.
13. Work on social media content and represent the company through blogs, facebook and twitter.
14. Handle PR related content for the company.