Jobs at Aspire - Page 3

• Collaborate with designers and product managers to identify and clarify UX research goals and milestones.
• Contribute to recruiting participants and conducting user interviews.

• Incident Management:

Oversee and manage the escalation process, ensuring timely and effective resolution of complex issues.
Handle high-priority escalations with a focus on achieving positive outcomes for clients.

• Oversee and manage the escalation process, ensuring timely and effective resolution of complex ...

• Enable company’s vision towards global fintech leader via product expansion to a new market
• Deeply understand and stay up-to-date with regulatory requirements on financial services, especially remittance, issuing, acquiring and FX trading in United Kingdom.

• Develop a comprehensive content strategy and roadmap in close collaboration with business stakeholders. This involves identifying content goals that align with Aspire’s overarching business objectives and tailoring content formats (blogs, videos, social posts, infographics, etc.) to suit specific audience segments.

• Payment management. Oversee daily payment processing (domestic and cross-border), including successful execution, completion and safeguarding of funds.
• Payment reliability. Track and improve payment success rates and payment processing time by enhancing payment flows, identifying system bottlenecks, and resolving payment issues..

• Design and implement comprehensive onboarding programs for new joiners, including coordination with third-party BPO teams.
• Develop and implement on-the-job training programs that minimize disruption to the production phase.

• Enable company’s vision towards global fintech leader via product expansion to a new market
• Deeply understand and stay up-to-date with regulatory requirements on financial services, especially remittance, issuing, acquiring and FX trading in North America.

• Own onboarding performance and metrics such as conversion, onboarding speed, rejection rate, etc.
• Manage the country onboarding specialist

• Payment management. Oversee daily payment processing (domestic and cross-border), including successful execution, completion and safeguarding of funds.
• Payment reliability. Track and improve payment success rates and payment processing time by enhancing payment flows, identifying system bottlenecks, and resolving payment issues..

• Incident Management:

Oversee and manage the escalation process, ensuring timely and effective resolution of complex issues.
Handle high-priority escalations with a focus on achieving positive outcomes for clients.

• Oversee and manage the escalation process, ensuring timely and effective resolution of complex ...

• Acting as the Product Expert on all card-related operations for both internal teams and external clients.
• Own & improve card payment metrics: payment success rate, reconciliation SLA, reconciliation breaks, card activation SLAs, fraud rates, NPS

• Customer Relationship Management:
• Handle customer inquiries, concerns, and complaints in a timely and professional manner, ensuring a positive resolution.

• Provide expert advice and guidance on all data privacy matters, including the General Data Protection Regulation (GDPR) and other relevant Singaporean and international laws.
• Develop, implement, and maintain a comprehensive Data Privacy compliance program.

• Develop our Netherlands Compliance and AML programs to meet the needs of local regulators.
• Act as a subject matter expert on compliance matters in the Netherlands.

• Ability to assess the organization’s technology needs and set short- and long-term technology implementation goals
• Define the technology vision of the company and be accountable for reaching this

• Take full ownership of the Product Roadmap for the US market and play a pivotal role in shaping our strategy in this region. You will collaborate closely with stakeholders across all departments to develop a clear and compelling product strategy and vision for the Business Account, ensuring alignment with the company's overall business goals.

• Own onboarding performance and metrics such as conversion, onboarding speed, rejection rate, etc.
• Manage the country onboarding specialist

• Partner with hiring managers to advise and understand hiring needs including developing talent pipeline globally
• Own the full end to end recruiting process while ensuring a positive candidate experience

• Develop and implement a comprehensive customer experience strategy that aligns with the company’s goals and objectives.
• Continuously assess and improve customer journey mapping to enhance the overall customer experience.

• Monitor, report & improve payment performance
• Investigate & process non-automated payments