Payment Ops, Associate Manager

About The Team

The Payment Operations team ensures that client ledgers, client balances, and client money flows are correct and that client funds are safeguarded. The team acts as a second line of defense on ledger and safeguarding risks.

About the Role

As Payment Ops Associate Manager, you will ensure the success and accuracy of all payment flows within Aspire’s platform. This role is critical for managing day-to-day payment processing, troubleshooting payment issues, and supporting cross-border payments across multiple geographies

What will you be doing?

• Monitor, report & improve payment performance
• Investigate & process non-automated payments
• Advise & support the reconciliation on the reconciliation setup of product-specific payment flows
• Investigate and document non-reconciled transactions and ledger discrepancies, as well as suggest and align on remediative and preventive measures
• Suggest solutions to further automate & strengthen payment processing
• Draft & maintain payment SOPs
• Report on relevant payment metrics: Payment SLAs, Reconciliation rates, Reconciliation SLAs, Auto reconciliation rates, Balance discrepancies, etc.
• Work closely with Finance, Product, and other Operations teams to rally everyone around improving our payment setup & performance.
• Liaise with auditors on payment-related issues & act on their recommendations.

Minimum Qualifications:

• You are an expert in your domain - Minimum 5 years experience in payments; Expertise in reconciliation and settlement/payment operations
• You are detail oriented and risk averse - You investigate issues in detail and document issues accurately and comprehensively.
• You are a true owner - You are highly self-driven and take initiative all the time. You make things happen today versus tomorrow, and are hands-on when needed
• You are a strong communicator - You can explained and structure payment and financial issues clearly with different type of stakeholders - from top leadership to auditors.