Onboarding Lead

About The Team:

At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.

We are seeking a highly skilled Onboarding Country Lead to join our team. The ideal candidate will be responsible for managing and improving the overall onboarding experience across all touchpoints. The candidate will report to Head of Onboarding (Based in Singapore), and own onboarding metrics end to end for the Greater China market.

About the Role:

• Own onboarding performance and metrics such as conversion, onboarding speed, rejection rate, etc.
• Manage the country onboarding specialist
• Manage the onboarding forms, onboarding communications, including their localization
• Create the onboarding strategy and create an effective, scalable and cost-effective onboarding infrastructure & organization
• Work closely with key stakeholders such as Product, Sales, and Compliance, to rally everyone around creating strong and effective onboarding experience, processes, and strategy
• Troubleshoot and investigate onboarding issues and liaise with relevant stakeholders to resolve issues
• Be the PIC and report onboarding performance and updates to relevant stakeholders
• Design and maintain the onboarding policies, processes, reporting

Minimum Qualifications:

• Minimum 7 years experience with track record in a leadership role in tech or financial services
• Experience in onboarding, customer success, or sales operations
• Highly self-driven and take initiative all the time. You make things happen today versus tomorrow, and are hands-on when needed
• Can build from scratch, as well as create & implement a strategy to bring the scope to the next level and can prioritize tasks & targets in a highly unstructured environment
• Can build a team of A players and coach your team, you understand how to address strengths and weaknesses, and leverage new opportunities to uplevel the team