Client Success Manager

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC. Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work. We are looking for a Client Success Manager to ensure the long-term success of our clients in North America. This candidate will be responsible for achieving the sales retention and revenue growth, as well as increase conversion and enhance customer satisfaction set forth by management. The client success manager will be responsible for developing long-term relationships with his/her portfolio of assigned clients connecting with key business executives and stakeholders. The client success manager will provide clients with strategic insights based on their performances and market data trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery according to the clients’ needs.Responsibilities:Responsible for the international eCommerce sales growth and client retention all while balancing world-class client satisfaction resultsDevelop a trusted advisor relationship with key accounts, mainly with C-levelsManage analytics and reporting to provide more visibility into international business performances and growth opportunities toImprove eCommerce revenue growth through customer satisfaction and improving responsiveness by anticipating customer needsActively leverage data in order to develop market leading strategies which will drive significant incremental revenue growth to key accountsWork with senior executives at leading retailers to strategically build, launch and execute on global growth strategies and marketing decisionsAct as an internal stakeholder for product enhancement initiatives vital to key accounts cross border long term successMonitor the execution of the account plan and take corrective actions as neededSchedule and conduct business reviews to identify key opportunities for growth by making strategic recommendations leveraging dataRequirements: Bachelor’s Degree preferred, MBA an advantage2+ years’ experienceStrong analytical skillsStrong business and financial experienceAbility to work effectively as part of a team and independentlyAbility to effectively solve problemsCreative and able to adapt quickly to changeStrong written and verbal communication skillsStrong organization and time managementProven abilities to manage multiple accounts at a timeFamiliar with SEO, SEM, Social Media, targeted display, mobile, and video marketing strategiesProven track record of exceeding expectationsDemonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levelCompensation: $65,000/yr -$95,000/yrGlobal-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.