Customer Success Manager

About Cypris

Cypris is the vertical AI platform for corporate R&D and innovation teams. We centralize scientific papers, patents, market news, and company intelligence into a single platform with over 1B global data points.

We're building AI Agents tailored to R&D workflows, powered by the latest models from OpenAI, Anthropic, and others. With Cypris, teams can manage projects, automate research workflows, and track markets, competitors, and technologies to accelerate product development and R&D strategy. Today, leading mid-size to Fortune 100 companies in aerospace, genomics, cancer research, and autonomous systems rely on Cypris to innovate faster and with more clarity. Customers include the US Airforce, NASA, J&J, Yamaha and more.

About The Role

We are looking for a Customer Success Manager to join our team and ensure our Fortune 500 customers maximize value from Cypris. You'll be responsible for driving product adoption, retention, and expansion across a portfolio of enterprise R&D organizations using our AI-powered intelligence platform.As a CSM at Cypris, you'll be a trusted advisor to research leaders and their teams. This role combines proactive relationship management with the technical acumen to understand complex R&D workflows and the business sense to demonstrate measurable ROI. You'll work cross-functionally with sales, product, and engineering to advocate for customer needs while driving growth through expansion and renewals.

Responsibilities

• Own the post-sale customer journey for a portfolio of enterprise accounts, ensuring successful onboarding, adoption, and ongoing value realization
• Drive product adoption through training, workflow consulting, and identifying use cases that align with customer R&D priorities
• Conduct regular business reviews with stakeholders to demonstrate ROI, gather feedback, and align on success metrics
• Monitor account health through usage analytics, engagement trends, and relationship strength to identify risk and opportunity
• Identify and develop expansion opportunities within existing accounts, collaborating with Account Managers on upsell and cross-sell strategies
• Serve as the voice of the customer internally, providing product feedback and feature requests that shape our roadmap

Requirements

• 5+ years of experience in customer success, account management, or similar customer-facing roles in B2B SaaS
• Track record of managing enterprise customer relationships with demonstrable impact on retention and expansion
• Strong ability to understand technical products and translate them into business value for diverse stakeholders
• Experience with success metrics, health scoring, and data-driven customer management
• Excellent presentation and communication skills with the ability to engage both technical users and executive sponsors
• Proficiency with customer success platforms (ChurnZero) and CRM systems
• Proactive problem-solver who takes ownership of issues and drives them to resolution
• Ability to manage multiple complex accounts simultaneously while maintaining attention to detail
• Comfortable in ambiguity and able to build process in a fast-moving startup environment

Nice to Have

• Experience supporting R&D, innovation, or scientific research teams
• Familiarity with patent analytics, competitive intelligence, or market research platforms
• Background in or understanding of technical domains such as materials science, life sciences, or engineering
• Experience working with customers who use AI or machine learning tools in their workflows
• Previous success at an early-stage startup where you helped establish the customer success function
• Exposure to the competitive landscape in research intelligence, IP management, or knowledge management platforms

Why Join Us

• Own meaningful relationships with R&D leaders at Fortune 500 companies who rely on Cypris to drive innovation decisions
• Work with a product that solves real problems for customers doing cutting-edge research and development
• Shape the customer success function and build playbooks as we scale
• Collaborate directly with product and engineering teams where your customer insights directly influence our roadmap
• Clear growth path as we expand the customer success team and add leadership roles
• Be part of an early-stage startup where speed, impact, and growth with a positive attitude are the norm - not the exception