AI Agent Implementation Specialist

At Super, we’re building complex, multi-channel AI agents (phone, SMS, email) for customer service automation in the real estate vertical. We’re looking for a detail-obsessed implementation specialist that has a deep understanding of prompt engineering to lead successful customer onboarding.

You’ll transform customer SOPs, documents, and workflows into structured, accurate AI behavior. This includes knowledge base creation, channel-specific configuration, rigorous testing, and post-launch refinement.

You’ll Be Responsible For:

• Structuring customer info (PDFs, links, docs) into AI-ready knowledge fit for our systems
• Training agent behavior to each customer's specifications
• Testing and refining agent responses pre-launch
• Monitoring post-launch performance and surfacing improvements
• Identifying missing instructions or gaps during onboarding with our internal team and customers
• Meeting with customers to kick-off engagements and get feedback

We’re Looking For:

• 3+ years in AI prompt engineering, technical onboarding, and/or QA
• Exceptional attention to detail and clarity in communication
• Experience with structured formats (Markdown, JSON, spreadsheets)
• Fluency with AI prompting and using LLMs
• Extremely strong communication skills: internally with the team and with customers
• Native English proficiency

You’ll thrive if you’re fast, organized, and quality-driven. This role directly impacts customer success—and the intelligence of our AI—and is a critical role for helping us to grow quickly.