Customer Success Lead

We’re seeking a hardworking, resourceful, and driven individual who’s eager to
learn and grow in the exciting world of B2B SaaS sales and customer success and join our young startup for an amazing ride of building a world class company. This role is
ideal for a recent graduate / postgraduate with a couple of years of experience in this area who thrives in a fast-paced environment, loves talking to people, and isn’t afraid to roll up their sleeves to get things done.

This is NOT just a support role - you will have your own targets around improving retention and increasing the recurring revenue from clients by offering them appropriate suggestions and insights on what would work for them. You would need to go deep into the client's industry and also contextually share what might work on our platform for them, both in terms of lead generation and outreach.

Being part of an early-stage startup means you’ll have the chance to learn and contribute
across functions from sales and customer success to marketing, product, operations and technology. If you have the curiosity and initiative, you’ll get exposure to all aspects of
building and scaling a tech company.

You will work closely with the founders across the complete customer lifecycle — from
identifying and engaging prospects to conducting demos, onboarding customers, driving
adoption, and ensuring long-term account success.

If you’re the type of person who:
• Is curious about technology and startups
• Enjoys understanding customer needs and finding solutions
• Takes ownership of your work and follows through relentlessly
• Can balance both relationship-building and target achievement…then you’ll fit right in

Key Responsibilities
Customer Onboarding and Initial Setup (Primary)
• Onboard new customers and guide them through Recepto.ai’s features and workflows
• Help them setup their first plays and also their outreach sequences
• Build strong relationships with customers and ensure consistent engagement and
adoption
• Monitor account usage to identify upsell opportunities and prevent churn
• Collect customer feedback to improve our product and processes

Sales Development and Account Management (mainly to go deeper
into existing accounts)
• Identify, research, and qualify potential prospects using Recepto.ai’s tools and other
sources
• Assist in running outbound campaigns via email, LinkedIn, and other channels
• Conduct product demos and discovery calls with prospective customers
• Follow up with inbound and outbound leads and help move opportunities through the
pipeline
• Coordinate with founders on sales conversations, proposals, and customer
requirements
• Track sales activities and maintain accurate CRM records

Key skills required for success in this role
• Aptitude and Learnability
• Strong cognitive skills consisting of Problem solving and Critical thinking
• Innate Business acumen
• Data driven
• Opinionated and having perspective on the world around us backed by logic
• Hardworking
• Persistent
• Self-motivated and Hungry for the role
• Positive attitude / ability to make friends
• Comfortable working in ambiguity

What We Offer
• Massive and steep learning opportunity by woring closely with the founding team and directly impacting the company's growth
• Becoming an expert in B2B SaaS, sales, customer success, and GTM best practices
• A supportive, collaborative, and energetic team culture
• Competitive salary + performance-based incentives
• Career growth opportunities as the company scales

Other details

• Ideal Experience: 1-3 years in a B2B SaaS startup in a similar role
• We work 6 days a week from our office
• We have a bring your own device policy but you will get extention monitors and standing desks if you want them
• Working hours will be close to Indian day timings