Customer Support & Success Intern

About the Role

We’re looking for a Customer Support & Success Intern to help users have a smooth experience on FlatX, from onboarding to matching to contacting listers. This is a user-facing role that involves active communication, problem-solving, and gathering insights directly from real renters. You’ll be the bridge between users and the product, making sure they feel heard, supported, and successful.

What You’ll Do

• Assist users over chat/calls to resolve issues, clarify doubts, and guide next steps.
• Follow up with users to ensure they reach value moments (e.g. contacting listers).
• Actively contact new seekers (calls + DMs) to onboard them, unblock friction, and drive them toward value moments on the platform.
• Collect user feedback, bugs, friction points, and feature requests.
• Maintain structured logs of user issues, patterns, and product gaps.
• Collaborate with product & ops teams to improve onboarding and user flows.

Ideal For

This role is great for someone who:

• Enjoys talking to people and helping them
• Is patient, empathetic, and solution-oriented
• Wants to understand user psychology and customer journeys
• Is curious about how products evolve from real-world feedback

What You’ll Learn

You’ll get exposure to:

• Customer success & support frameworks
• User onboarding & activation playbooks
• Product feedback loops & prioritization
• Early-stage startup growth operations

Requirements

• Strong communication & listening skills
• Empathy and patience with users
• Basic comfort with phone & chat support Bonus: Experience in support, operations, or customer-facing roles

Why Join Us

You’ll be directly interacting with real users and shaping the product with their feedback. This role gives you a front-row seat into how early-stage startups build trust, improve retention, and sharpen product-market fit.

Stipend

₹10,000 - ₹15,000 per month with upto ₹3000 per month based on performance

Hybrid Work - 4 days onsite, 2 days Remote