Key Accounts Manager

Location: Bengaluru, Mumbai
Experience: 3–6 years in SaaS environments
Department: Customer Success / Account Management

Role Overview
We are seeking a proactive Key Account Manager to build long-term, trusted relationships with our strategic customers. You will be responsible for ensuring product adoption, driving value realization, and identifying opportunities to expand business within key accounts.
Key Responsibilities

1. Own end-to-end lifecycle of assigned key accounts, ensuring high engagement and retention.
2. Act as a strategic advisor — understanding client goals and aligning them with our SaaS product value.
3. Conduct onboarding, product training and regular account health reviews.
4. Track and drive renewals, upsell ; cross-sell opportunities to achieve revenue growth targets.
5. Monitor product usage, adoption metrics, and identify risks while implementing proactive playbooks.
6. Work closely with Product & Tech teams to resolve issues and influence the product roadmap based on client insights.
7. Maintain accurate forecasting and account status updates in CRM (HubSpot/Salesforce/Zoho).
8. Lead Quarterly Business Reviews (QBRs) with key stakeholders & decision-makers.
9. Build champion relationships within client organizations to drive advocacy.

Required Skills & Qualifications

1. 3–6 years experience in SaaS Account Management/Customer Success.
2. Strong ability to manage enterprise or multi-stakeholder accounts with complex needs.
3. Excellent communication, negotiation & stakeholder management skills.
4. Proven track record in achieving renewal & expansion revenue targets.
5. Data-driven approach with experience using customer success tools and CRM platforms.
6. Ability to operate independently in a fast-paced startup environment.

Nice to Have

• Experience working with global or mid–large enterprise clients.
• Basic technical understanding of SaaS implementations and integrations.