Operations Associate

Responsibilities:
● Client Onboarding & Implementation
○ Manage the initial onboarding process for new clients.
○ Assist, gather, and prepare client data for software setup and configuration.
○ Assist clients with initial system setup and customization.
● Training & Client Enablement
○ Conduct group and one-on-one training sessions via Google Meet.
○ Develop onboarding materials, including checklists and walkthroughs.
○ Ensure clients complete key onboarding milestones and understand core
features.
● Customer Success & Support Transition
○ Monitor client progress and proactively address challenges.
○ Ensure a smooth handover to the Technical Support Team post-onboarding.
○ Identify common onboarding pain points and suggest improvements.
● Technical Support & Issue Resolution
○ Handle client queries via WhatsApp, email, and Google Meet.
○ Troubleshoot technical issues and escalate complex problems to the
development team.
○ Track and improve response times and customer satisfaction.

Requirements:
● Strong English verbal and written communication skills.
● Patience and a customer-centric attitude
● Basic IT skills, including proficiency with MS Office, exposure to popular meeting
tools, and CRM systems.
● Ability to travel for client support when necessary.
● Previous experience in customer support or a related field is a plus

Benefits:
● Competitive salary and benefits package.
● Comprehensive training and development programs.
● A supportive and collaborative work environment.
● Opportunities for career growth within the company.