Account Manager

About Recurly:
Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.2 billion in revenue in 2023.

Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.

We are growing! Join us to make subscriptions a competitive advantage for businesses worldwide. Are you looking to join a company in a hyper-growth market where every single day provides an opportunity to learn something new, inspire others and to be inspired? Do you feel excited about having a significant impact on growth? Then, don’t wait any longer and join our team in London!

Recurly is a leading subscription and revenue recognition management platform at the forefront of the booming “subscription economy”. We power subscriptions for clients like Paramount+, Blinkist, Soundcloud, SlingTV, Red Bull, and many more! We’re currently looking for an experienced Account Manager to continue our growth in the EMEA region. The Account Manager will work with our existing customer base to renew, upsell, and expand the Recurly footprint by developing and executing successful renewal and expansion sales strategies.

What We Are Offering

• Ability to earn, learn, grow and be a part of industry changing ideas, great customer experiences and a collaborative culture.
• Attractive and competitive salary
• Comprehensive Benefits Package including Pension, Life Insurance, Healthcare, Dental, Vision, Phone allowance, Cycle to Work Scheme
• Hybrid working environment (Office and Home)
• Convenient work location and modern office space
• Free lunch provided in the office three times per week
• 25 days paid holiday in each calendar year in addition to usual public holidays
• Generous parental leave
• Learning and Development, Education Assistance program

Responsibilities

• Own and manage renewal relationship with customers : identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions
• Work closely with the Customer Success Manager on your largest accounts
• Lead pricing strategy and negotiations while working closely with Revenue Operations, Finance and Legal to ensure all contracts meet customer and Recurly requirements
• Engage with customers to facilitate and persuade plan upgrades and feature upsells
• Proactively notify Finance of past due accounts, contractual clauses that impact revenue recognition and provide proactive management of customer usage to drive expansion
• Achieve and exceed renewal and expansion quota by managing all aspects of the contract renewal and upsell process for an assigned set of customers
• Prospect within the customer base to identify and execute on opportunities to expand the Recurly footprint
• Identifying at risk merchants early in the renewal process and reselling the value of Recurly to prevent churn
• Create and manage renewal, upsell and professional services opportunities in SFDC with excellence in forecasting
• Provide renewal notification and accurate quotes at least 90-120 days in advance prior to subscription end date
• Partner and collaborate with internal cross-functional counterparts such as Customer Success, Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Recurly and our customers

Requirements

• Natural curiosity and the desire to win together with our customers
• 6+ years of experience in a quota carrying sales role selling software or cloud based applications
• Proven experience managing and closing complex sales-cycles- demonstrated ownership of all aspects of territory management and pipeline generation and selling to multiple constituents in the same cycle.
• A track record of success in driving consistent activity, pipeline development and quota achievement
• Experience in determining customer requirements and presenting appropriate solutions
• Proactive, independent thinker with high energy/positive attitude
• Ability to thrive in fast-paced startup environment
• “Roll up your sleeves attitude” and willingness to be a relentless collaborator, excellent teammate and process innovator
• Desire to never stop learning or growing
• Excellent verbal and written communication, presentation, and relationship management skills
• BA/BS degree or relevant experience

What we are looking for:

• Natural curiosity and the desire to win together with our customers
• Minimum of 7 years of SaaS experience in renewals, sales, account management, customer success or equivalent customer facing role
• Ability to thrive in a challenging and fast paced environment with a positive outlook and professionalism
• Team player who enjoys jumping in where needed with high energy, enthusiasm, and curiosity to learn
• Someone who will own the outcome by being mindful about finding the balance between the customer centric approach and achieving your renewal and sales goals
• Highly organized with strong attention to detail
• Excellent verbal and written communication, presentation, and relationship management skills
• Experience with SFDC or similar CRM system preferred
• Desire to never stop learning or growing
• BA/BS degree or relevant experience

Bonus Points

• Additional languages e.g. German, Dutch, Hebrew, Swedish.
• Subscription industry knowledge and deep vertical expertise

As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family.

Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]