Account Manager, Strategic

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

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We’re looking for a Strategic Account Manager. This role will report to the AVP, APAC Inside Sales.

Why is this role so important at Similarweb?

As a leading SaaS platform, our product is used by the most known brands in the world.

As a Strategic Account Manager, you will be responsible for developing, executing, and owning the long-term growth strategy for a number of our most important regional customers.

So, what will you be doing all day?

Your role as part of the Strategic team means your daily responsibilities will include:

• Executing various strategies to ensure the region’s top accounts are highly engaged and investing further in Similarweb’s portfolio of products and services.
• Managing relationships with decision makers, influencers and users to increase engagement and product adoption in order to exceed commercial targets
• Identifying and leading up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability
• Partnering with the Strategic Sales team to ensure a collaborative client experience and account expansion
• Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement

This is the perfect job for someone with:

1. Fluent in English and Mandarin (business level) to service customers in both the Greater China Region and other global markets.
2. 7+ years experience in sales, account management or other customer-facing commercial roles
3. Proven experience of navigating renewals and up-sells (SaaS/Digital background preferred)
4. Strong understanding of the digital marketing and / or analytics space
5. Experience with large multinational accounts given the global remit of the role
6. Excellent communication and presentation skills
7. Ability to influence, confidently handle objections and resolve customer issues.
8. Experience client-direct sales and/or account management, and be highly successful at running consultative sales processes in large, complex prospect organizations.
9. Experience in presenting to and interacting with senior management of prospect organizations.
10. Deep understanding of value drivers in recurring revenue business models
11. Team player able to effectively interact with colleagues and business partners across the company

About the team

The Strategic team works in collaboration with various internal stakeholders to develop a long-term growth and expansion strategy with some of the biggest brands in the world. The Pod’s unique structure and work methods allow people to share ideas and build strategies while each person brings their own unique know-how.

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At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.