Client Engagement Manager

As Client Engagement Manager, you will be working alongside a team of Content Producers who are responsible for the development, management and execution of career growth-focused content publishing assignments. You would be responsible for managing assignments, communicating with customers and handling escalations.

Where will you be in a year:

Not only would you become a champion in a range of varied and polar job profiles, but would also become very strong in holding conversations with working professionals from CEOs to Department Heads across verticals and industries throughout the globe ##

Detailed Roles & Responsibilities

1. Carry out detailed Requirement Analysis with customers, who can range from junior associates to executive management profiles (VP/CXOs) to niche professionals like lawyers and doctors
2. Understand job roles, target roles, and document requirements for the writing team and resume consultants
3. Act as a Consultant for clients and suggest answers to relevant queries
4. Manage the account, ensure work allocation, updation of excels and dashboards timely
5. Undertake secondary research activities from time to time for value addition in projects. Work on updates suggested by clients.
6. Suggest and work on new and innovative content and template strategies for the team
7. Carry out careful scrutiny of documents and ensure that each document meets prescribed Quality Standards and Norms
8. Extensively use MS Office on a daily basis as well as company dashboards
9. Talk to customers and deliver assignments as per SLAs. Showcase excellent spoken & written communication skills when dealing with internal and external stakeholders
10. Work with the CEO on ad-hoc projects. Produce content for growth hacking, branding and/or marketing, whenever required
11. Manage and handle escalations and resolve issues as they arise
12. Supervise writers, editors, content strategists; be an arbiter of best practices in grammar, messaging, writing, and style. Ensure that each document meets prescribed Quality Standards and Norms.

About the team: The overall team at Get Set Resumes comprises writers and career consultants who work with candidates for producing mostly career related documents and assisting them with new positions and interviews.