Manager of Client Services, Mexico City

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.

Reporting to the VP of Client Services, the first Manager of Client Services (MCS) in Mexico City will be responsible for developing a world-class team that will thrive as we continue StackAdapt’s fast-paced growth in the LATAM region. The Manager of Client Services will lead a team of Account Managers, with the goal of upholding our reputation of delivering industry leading client service. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns, drive increased investment, and come up with unique solutions that ensure client satisfaction.

StackAdapt is a Remote First company though we are looking to hire someone in Mexico.

What you'll be doing:

• Leading a team of AMs, the Manager, Client Services will ensure that all members of the team understand the company’s objectives and work together to achieve them
• Tracking, monitoring and evaluating quarterly revenue targets given to each AM on the team where account retention and growth are the main objectives.
• Coach the AMs to make strategic plans to achieve objectives, and capitalize on opportunities within their portfolios while providing proactive help with the team’s largest and high potential accounts
• Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education
• Hiring new AMs and developing training materials to help onboard new team members
• Work with other department leads representing the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues
• Create and implement individual personal growth plans with each direct report
• Act as a main point of contact for your portfolio of accounts
• Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
• In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
• Travel as necessary

What you'll bring to the table:

• Professional working proficiency in both Spanish and English
• Experience working with clients throughout the LATAM market
• 3+ years of experience managing a team
• 3+ years of account management, planning, and execution experience in the programmatic space
• Real Time Bidding/programmatic expertise (DSP, Ad Network)
• Experience running Google Ad Words, Facebook Ads or ads executed through a DSP as a self-serve user
• Proactive and creative problem-solver with the ability to work in a fast-paced environment
• Detail and process oriented thinker with superior organizational and time management skills
• Strong interpersonal, verbal and written communication skills
• Proven success in managing client relationships and assisting in growing revenue
• The ability to grasp and communicate technical concepts and platform-based knowledge
• Familiarity with the latest digital advertising trends and ideas
• Ability to drive cross functional collaboration and demonstrate contribution and adoption of the solutions you design