EMS Dispatcher (Houston,TX)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives all inbound calls, incoming emergency, and non-emergency calls, and accurately collects proper information based on the call.

• Determines the nature of the call request, dispatches calls to the adequate crews in an appropriate and timely manner, and records pertinent information.

• Provides information to customers regarding insurance coverage for medical transportation, medical necessity for ambulance transportation, and costs associated with non-covered transportation.

  • Maintains constant communication with customers and facilities to relay any information regarding transportation requests.

• Processes credit card payments.

• Train new EMS dispatchers.

• Dispatches and maintains radio communications with all units.

• Monitors and documents response times of units.

• Utilizes and maintains professional communications skills with all employees and customers including patients, facilities, and public service agencies.

• Assists in the collection of patient data for billing purposes collects and verifies patient insurance information.

• Monitors waiting and active calls.

• Other duties as assigned.

QUALIFICATIONS:

• Must be able to answer multi-line emergency and non-emergency calls while dispatching.
• Must understand exactly what services Medicare, Medicaid, and private insurances cover, or demonstrate the ability to learn this information.
  • Must have a minimum of 1 year experience in Private EMS Dispatching.
  • Great attendance and punctuality are a must.
  • CAD and data entry experience with typing speed of at least 35 wpm required.
  • Current certificate holder of CPR for Healthcare Provider
  • Must have general knowledge of Houston highways and surrounding cities.
  • Effective oral/written communications skills and interpersonal skills.
  • Must be available to work day shifts, night shifts, and weekend shifts