Customer Success Manager

About You:

As a Customer Success Manager, you are passionate about building strong relationships with clients and ensuring they receive the best experience possible. You enjoy helping clients get the most out of a product and are proactive in finding solutions that enhance client success. If you're excited about client engagement and ready to make a difference, we’d love to hear from you.

About The Role:

The Customer Success Manager will be responsible for managing relationships with RepeatMD’s SMB clients, working to ensure they fully leverage our SaaS solutions and meet their business goals. Managing a portfolio of approximately 75 accounts, you will be the main point of contact, focusing on driving product adoption, satisfaction, and retention.

What You Will Own:

• Client Relationship Management: Develop and maintain strong relationships with SMB clients across the US, acting as their main point of contact and trusted advisor.
• Client Advocacy: Serve as the voice of the client within RepeatMD, ensuring that client feedback is heard and addressed by relevant internal teams.
• Usage and Adoption: Monitor client usage and provide recommendations to maximize product adoption, ensuring clients are fully utilizing RepeatMD’s solutions.
• Renewals Support: Assist with the renewal process by ensuring client satisfaction and identifying opportunities for upselling.
• Issue Resolution: Address client inquiries and resolve issues promptly, ensuring a positive experience and building client loyalty.
• Performance Metrics: Track and report on key performance metrics to assess client satisfaction, retention, and product engagement.
• Best Practices Sharing: Educate clients on best practices within the industry, helping them optimize their experience with RepeatMD’s solutions.

Requirements:

• 1-3 years of experience in customer success, account management, or a related client-facing role, ideally within a SaaS or technology setting.
• A strong client-centric mindset, with the ability to build and maintain positive client relationships.
• Excellent verbal and written communication skills, with an ability to engage clients effectively.
• Proactive problem-solving skills, with strong organizational skills and attention to detail.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Basic understanding of SaaS products and comfort with technology.
• Willingness to stay updated on industry trends and best practices in customer success.
• Eagerness to grow within a dynamic, fast-paced startup environment.

What we offer:

• Competitive salary
• Employee Bonus Plan
• Medical, Dental, Vision, and 401k through Justworks
• Stock options
• Unlimited PTO
• Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have.

Compensation:

The total compensation range for this position in the United States is $60,000 to $80,000, including benefits and/or applicable incentive compensation plans. Compensation packages are based on several factors unique to each candidate, including but not limited to skill set, depth of experience, and specific work location.