Customer Success Manager

About SellerApp::

SellerApp's Analytics Platform helps Ecommerce Sellers to scale their revenue through Self-Served platform. We provide intelligence for the third-party sellers across various Marketplace channels.

Customer Success Manager is a critical function at SellerApp and acts as the voice of the customer with high potential to grow into a leadership position within the company.

Bond Capital founder and former Kleiner Perkins general partner Mary Meeker's Internet Trends report — everyone’s favorite slide deck — highlighted increased internet ad spending, data growth, as well as the rise of freemium subscription business models. SellerApp's data intelligence works on all aspects of Ecommerce Sales. Learn more about why top third-party sellers like Quantum Networks, Gift Tree, Four Sigmatic, Cart Logic, Reynolds Marketing trusts SellerApp's intelligence @ sellerapp.com

Highlights:

The key KPIs for the role include maintaining high customer satisfaction (NPS>80), reducing churn (Churn<20%), Maintain high-quality customer/pre-sales/post-sales interactions and content creation.

1. Data-oriented and must always interact with potential and current customers to understand the pulse of the need and pain points that they face.

2. Track all the product usage metrics to identify customer cohorts and understand what drives churn and satisfaction.

3. Gather feedback from their customers, study other customer success programs and analyze customer data to identify the best practices.

4. Provide technical support to customers or to provide training on their products.

5. Help customers plan and understand the best ways to utilize SellerApp based on the customer’s business needs or business plans. Prepare documents, training material for seamless onboarding and adoption